Client Success Manager

Jenzabar•Kansas City, KS

2h•$48,000 - $60,000•Hybrid

About The Position

Jenzabar is seeking a Client Success Manager with a background in Higher Education and/or Client Service (through Jenzabar or an outside institution or company) with 2+ years of experience. The ideal candidate would be located in or around Kansas or New York and have the ability to cover that territory. This role involves maintaining positive client relationships, acting as a liaison, leveraging data to address client needs, and conducting annual reviews. The position also requires strategizing with sales teams, collecting product feedback, representing Jenzabar at conferences, and understanding third-party relationships. The role will involve significant travel and the use of AI-enabled tools for decision-making and efficiency, with a strong emphasis on ethical AI usage, data privacy, and human oversight.

Requirements

Background in Higher Education and/or Client Service (through Jenzabar or an outside institution or company)
2+ years of experience
Ability to cover territory in Kansas or New York
Ability to travel 50-75%

Nice To Haves

Bachelor’s Degree
Background in Higher Education – understand industry
Prior experience as an Account Manager for a company specializing in products specific to the Higher Education Space is a plus
Strong communication skills and a positive attitude

Responsibilities

Maintain positive client relationships to maximize product/service satisfaction
Act as a liaison between organization and clients
Leverage data captured in other areas of Jenzabar to personalize and address client’s needs and ROI
Client Service training for continuous improvement
Visit and/or conduct annual reviews with each client
Identify, develop, and maintain strategic relationships with senior level contacts
Integral part of strategizing on accounts with Account Executive & Sales Manager to establish future sales
Collects feedback on how products are meeting the needs of the client and identifying how this can be improved
Represent Jenzabar at related regional conferences within your territory
Deeper level of understanding of our 3rd party relationships and opportunities & positioning
Visit clients on campus
Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate
Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight
Other tasks as assigned