Client Success Manager

Seedtag•Toronto, ON

28d•Hybrid

About The Position

Seedtag is the leading Neuro-Contextual Advertising Company, redefining how advertising works in a privacy-first world by moving beyond keywords and cookies towards understanding human emotion, intent, and context. Powered by advanced AI and neuroscience, their proprietary technology, Liz, delivers a deep, human-like understanding of content and attention. This enables brands to connect with audiences at the right moment, in the right mindset, with ads that are relevant, engaging, and respectful of the user experience. Founded in 2014 by two ex-Googlers, Seedtag has grown into a global company with over 500 employees across 17 countries, backed by €250M in funding, and expanding rapidly across the open web and Connected TV. They are looking for a Client Success Manager to join their team in Toronto and play a key role in shaping the future of neuro-contextual advertising at a global scale.

Requirements

2-3+ years of Media, Advertising or Technology experience in a sales, marketing or support role, including internships.
Understanding of key consumer trends with a focus on digital advertising, privacy and programmatic.
Assisted in executing either direct-sold or programmatic advertising campaigns.
Basic knowledge of DSP and SSP platforms and partners such as DV360, The Trade Desk, LiveRamp, etc.
Proficiency in Excel and regularly analyse data to generate insights and applicable learnings.
Excellent client relationship building skills, with strong communication abilities.
Proven track record of client retention and growth.
Strong relationships with key agencies and clients.
Adaptability, organization, and analytical skills, with resourcefulness to solve problems.

Responsibilities

Design strategies to provide “Next Best Action” for clients that leverage upselling strategies that can improve campaign performance - new products, channels, audience targeting, etc.
Initiate and execute client campaigns by agreed-upon timelines and budgets in partnership with the Ad Operations team.
Respond to client inquiries and coordinate internal responses on time.
Track pod retention rate and campaign success metrics (should aim for >90% KPI attainment).
Achieve Quarterly Incremental Revenue Goals for key accounts inside the book of responsibility.
Ensure clients receive regular campaign performance reports with detailed metrics and additional insights as per their preferences [e.g., weekly, monthly].
Monitor campaign performance regularly and make necessary adjustments in partnership with the Ad Operations team.
Keep clients informed of any changes or issues affecting their campaigns promptly and professionally.
Conduct post-campaign analysis within one week of campaign completion to identify areas for improvement.
Escalate unresolved issues to senior management or Adops as necessary, summarising the problem and attempted solutions.
Hold regular team meetings with necessary stakeholders outside to discuss client accounts, share updates, and collaborate on strategies.
Leverage internal tools [e.g., Salesforce, Slack, Jira, etc.] for efficient internal communication and task management.
Maintain a high customer satisfaction score.