Client Success Manager

OpenAP LLC • New York, NY

21d • $100,000 - $120,000 • Hybrid

About The Position

OpenAP is seeking a Client Success Manager to support and grow our agency and brand relationships across an assigned book of business. This role serves as a trusted advisor to clients, helping them successfully activate, manage, and measure audience-based advertising campaigns through OpenAP's platform and solutions.
The ideal candidate is client-focused, proactive, highly organized, and committed to team success. They are comfortable managing multiple priorities, collaborating cross-functionally, and communicating effectively with both internal and external stakeholders. This individual will play a critical role in delivering an exceptional client experience while helping drive customer satisfaction, retention, and long-term growth.

Requirements

• 4–7+ years of experience in Client Success, Account Management, or a related customer-facing role.
• Experience within advertising, media, ad technology, television, or streaming.
• Strong professional presence to confidently engage with senior client stakeholders.
• Familiarity with advertising agency workflows and the campaign management lifecycle.
• Strong written, verbal, and presentation communication skills.
• Willingness and ability to participate in client-facing activities, including in-person meetings and client entertainment.
• Demonstrated ownership, accountability, and follow-through in managing projects and client relationships.
• Strong proficiency in Microsoft Excel and PowerPoint, with experience developing client-facing reports, presentations, and meeting materials.
• Strong organizational skills and exceptional attention to detail.
• Demonstrated ability to manage multiple priorities and client engagements simultaneously.
• Excellent problem-solving, troubleshooting, and critical-thinking skills.
• Proactive mindset with a willingness to identify challenges, propose solutions, and drive action.

Responsibilities

• Manage and grow relationships across an assigned portfolio of agency clients.
• Serve as the primary point of contact for clients throughout the campaign lifecycle, providing timely, professional, and solutions-oriented support.
• Build trusted relationships with client stakeholders while representing OpenAP's products and services.
• Monitor account health, proactively identify risks and opportunities, and recommend solutions that support client growth.
• Support account retention, renewal, and upsell efforts through strong client engagement and partnership.
• Participate in client-facing activities, including in-person meetings and client entertainment for relationship building.
• Lead pre-campaign planning, campaign activation support, mid-campaign check-ins, and post-campaign reporting and analysis.
• Consult clients on audience activation strategies, campaign execution, and measurement best practices.
• Leverage campaign performance data and Platform insights to deliver strategic recommendations and optimize client outcomes.
• Conduct client-facing OpenAP Platform demonstrations, reporting walkthroughs, and educational sessions to drive Platform adoption and utilization.
• Lead both in-person and virtual client presentations, business reviews, campaign recaps, and strategic discussions, translating campaign performance into clear, actionable recommendations.
• Partner closely with Agency Development, Publisher and Audience Solutions, Product, Operations, and other cross-functional teams to deliver successful client outcomes.
• Coordinate cross-functional alignment on client priorities, ensuring timely communication of updates, recommendations, insights, and next steps.
• Maintain a high level of organization and follow-through across client requests, deliverables, and deadlines.
• Identify opportunities to improve client workflows, internal processes, and operational efficiency.
• Foster a collaborative and growth-oriented team environment through knowledge sharing, continuous learning, and active participation in team discussions and initiatives.

Benefits

• Generous time off
• Full calendar of company holidays (including your birthday!)
• Comprehensive healthcare benefits for you and your family
• Retirement savings plan options
• 401k match
• A one-time home office stipend to set up your ideal WFH environment
• A culture focused on personal growth and development
• Wellness-based perks, including a Headspace membership for every employee and more
• Eligibility for an annual performance bonus
• Participation in a Long Term Incentive Plan (LTIP)
• Full benefits package, including health insurance, flexible time off, a 401(k) plan with match and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed