Client Success Manager
About The Position
Since 2005, MDCalc has been an essential part of the clinician’s workflow to help achieve better patient outcomes. Actively used by more than 65% of physicians worldwide, MDCalc is the most broadly used medical reference – at the point-of-care – for clinical decision tools and content, and one of only four references used by >50% of US HCPs. These evidence-based tools and content are used by millions of medical professionals globally and support 50+ specialties and cover 200+ patient conditions. To continue to further accelerate this growth, we are expanding the Life Sciences Business Unit (LSBU) team with a Client Success Manager (CSM) who will play a pivotal role in supporting our pharmaceutical partners and ensuring flawless execution of our campaigns. This is an exceptional opportunity for someone who thrives in a fast-paced, highly collaborative environment and who is excited by the opportunity to build, optimize, and scale a best-in-class client success function, while also helping to build and scale a business that has unparalleled reach to HCPs.
Requirements
- 3+ years of experience in client success, account management, or pharma agency environments
- Experience managing digital campaigns, workflows, or content development pipelines
- Strong communicator with excellent prioritization and organizational skills
- Proven ability to manage multiple projects in a fast-paced environment
- Proactive, resourceful, and comfortable taking initiative
- Collaborative working style and ability to build strong cross-functional relationships
- Genuine interest in healthcare, life sciences, or technology
Nice To Haves
- Familiarity with MLR review processes
- Experience with HCP marketing, digital media, or life sciences promotional workflows.
- Understanding of NPI-level targeting
Responsibilities
- Own end-to-end execution of campaigns
- Lead kickoff calls and creative development
- Manage timelines, launch readiness, and campaign delivery
- Serve as the primary point of contact for brand and agency teams
- Ensure alignment on creative direction, campaign expectations, and deliverables
- Build strong client relationships and position MDCalc as a trusted partner
- Work closely with Sales on renewals, upsells, and performance storytelling
- Partner with Product, Engineering, and AdOps to optimize workflows
- Maintain internal trackers, timelines, and documentation for accurate program management
- Contribute to SOPs, templates, onboarding materials, and operational improvements
- Support training and shadowing for new Client Success team members
Benefits
- Medical, Dental, & Vision coverage, with option to extend to your dependents
- Company-sponsored short-term insurance
- Fully-paid 8 week parental leave, after 6 months of employment
- Company-sponsored 401k, after 3 months of employment
- Unlimited vacation for salaried roles
- Bi-annual company offsites to connect, reflect, and plan together
- Work from home monthly stipend
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
