Client Success Manager

TRUE NORTH LLC • East Liverpool, OH

22d • Onsite

About The Position

Revenue Cycle Client Success Manager (CSM) True North LLC| Full-Time | Salaried Position Build Relationships. Drive Results. Make an Impact in Healthcare. Are you an energetic, relationship-driven professional who thrives in a fast-paced environment and enjoys helping clients succeed? Do you love solving problems, improving operations, and working with a team that values collaboration, growth, and innovation? At True North LLC, we are looking for a motivated and strategic Revenue Cycle Client Success Manager (CSM) to become a trusted advisor to healthcare clients while helping drive operational excellence across Revenue Cycle Management (RCM) services. This is more than a traditional billing role — it’s an opportunity to lead client relationships, improve financial performance, and make a meaningful impact in a growing organization with a strong culture and exciting future. If you’re someone who enjoys building relationships, taking ownership, leading projects, and working alongside a supportive team where your ideas matter, this could be the perfect next step in your career.

Requirements

• Experience in Revenue Cycle Management, healthcare billing, or collections required
• Strong understanding of Accounts Receivable processes and healthcare reimbursement workflows
• Experience managing client relationships and navigating escalations professionally
• Strong analytical, organizational, and project management skills
• Excellent verbal and written communication abilities
• Familiarity with Medicaid, VA, private pay, and payer filing requirements preferred
• Ability to work independently while collaborating effectively across teams
• Experience leading operational improvements or process initiatives is a plus

Responsibilities

• Serve as the primary point of contact for healthcare clients regarding Revenue Cycle operations
• Build strong relationships with providers, leadership teams, and operational stakeholders
• Lead recurring client meetings focused on Accounts Receivable performance, KPIs, and financial improvement opportunities
• Monitor and analyze key performance indicators such as DSO, aging claims, and reimbursement trends
• Help clients resolve operational barriers that impact cash flow and timely reimbursement
• Partner with internal billing teams to ensure efficient and accurate RCM processes
• Oversee billing reconstruction projects and complex claim correction initiatives
• Coordinate solutions that maximize revenue recovery and improve operational workflows
• Identify opportunities for process improvement and operational efficiencies
• Guide new clients through onboarding and implementation processes
• Help standardize training tools, workflows, and customer success best practices
• Contribute to scalable systems that support long-term company growth

Benefits

• A positive, team-oriented culture where people genuinely support one another
• Opportunities for career growth and advancement within a growing organization
• Leadership that values innovation, accountability, and fresh ideas
• Meaningful work that directly impacts client success and business performance
• A fast-paced environment that keeps work engaging and rewarding
• The ability to make a visible difference rather than feeling like “just another employee”

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed