Client Success Manager

DeepIntent•New York, NY

17d•$90,000 - $100,000•Hybrid

About The Position

DeepIntent is leading the healthcare advertising industry with data-driven solutions built for the future. From day one, our mission has been to improve patient outcomes through the artful use of advertising, data science, and real-world clinical data. The Client Success team is responsible for providing excellent client service, collaborating with Sales to build RFPs, and managing all post sales activities from set up through post campaign performance reviews, while driving incremental revenue and renewals for all media buys. Each Client Success Manager oversees their own book of business and builds relationships with each client to understand their business goals and help them achieve success using DeepIntent’s solutions. The Client Success Manager should have a strong knowledge of the programmatic landscape and is a key contributor in the overall growth of the company.

Requirements

3+ years of working experience in either a media agency planning / investment role or a Client Success role within the adtech, digital and/or programmatic industry
You have a great passion for digital and an understanding of the digital advertising landscape; HCP/DTC Pharmaceutical knowledge is a plus!
Have a desire to work in a rapidly growing and ever-changing startup environment
You are detail oriented and organized with flexibility to work on diverse projects and accounts
Strong verbal and written communication skills
Proficient with Word, Excel, PowerPoint and Google Suite
Strong knowledge of the ad-tech ecosystem, key industry partners and technical market standards (ad serving, SSP, DSP, IAS, DV, etc.)
Proven track record of success owning customer relationships, client meetings, QBR's, product training, data analysis, media planning/RFPs and strategic business reviews

Responsibilities

Manage all day-to-day operations associated with key strategic accounts; serve as the primary point person for all post sale client requests and communication with clients (including campaign launch, optimizations, reporting, recommendations, etc.)
Develop, grow and maintain solid customer relationships with clients through exceptional client service, hosting KOCs, regular office hours and entertainment.
Monitor pacing and delivery while working with the Campaign Manager to find ways to optimize based on client’s success metrics
Work with the Analytics team to provide scheduled and ad hoc performance updates
Work closely with Sales to identify ways to grow accounts and bring forth strategic recommendations
Oversee Associate Client Service Manager on routine processes such as billing, processing IOs, DSP reporting and providing test links/screenshots
Lead pre-sales and incremental planning process strategizing and building audiences, running forecasts and building out media plans for client RFPs and upsells
Help develop best practices within the Operations organization through internal collaboration
Stay current with best practices, strategies, and industry standards related to digital marketing