Client Success Manager - Veteran Support/VA Disability Claims

Military Spouse Corporate Career Network

6d • Remote

About The Position

This is a remote role for a Client Success Manager to serve as a front-line guide for clients navigating their VA disability claims process. The role is client-facing, focusing on onboarding, education, and ongoing support. The Client Success Manager will lead group onboarding calls, run themed weekly workshops, and maintain client engagement. This position requires high emotional intelligence, clear and warm communication, and strong organizational skills to manage multiple client interactions. The role also involves handling client escalations, conducting success interviews, requesting reviews, and managing client requests within the Skool community platform.

Requirements

• 1+ year of client success or customer service experience in a client-facing role
• Knowledge and hands-on experience with CRMs (HubSpot a strong plus!)
• High emotional intelligence (EQ) and genuine empathy for clients
• Strong communication skills, both written and verbal
• Strong organizational skills and the ability to manage multiple client touchpoints without letting things slip
• Knowledge of the VA disability claims process
• Must complete and pass a background check prior to their start date.
• Must complete the required employment eligibility verification form upon hire.
• Must have a private, dedicated workspace that enables independent work without interruptions.

Nice To Haves

• Familiarity with Skool platform or willingness to be trained on it.

Responsibilities

• Prepare for and lead small-group onboarding calls with new clients (6 per week), guiding them through the initial steps of the process.
• Run weekly workshop calls (3 per week), each focused on a specific theme or category of the process, combining structured teaching with live group Q&A.
• Conduct welcome calls and private one-on-one sessions for clients unable to attend group onboarding calls.
• Maintain consistent, proactive communication with clients through regular check-ins.
• Handle and resolve client escalation cases with professionalism, empathy, and urgency.
• Conduct consistent client success interviews and request Trustpilot reviews from satisfied clients.
• Field and handle client requests and questions inside the Skool community platform.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• PTO
• Yuna Health EAP
• 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed