Manager / Senior Manager / Director, Client Success

Curinos Inc • Waltham, MA

1d • Hybrid

About The Position

Curinos is currently seeking a Client Success Manager, Senior Manager, or Director to help our clients achieve their deposit objectives. You will support them in using Curinos’ Deposit Optimizer platform, the most widely installed strategic deposit management solution in the world. The ideal candidate is a fast learner who is both analytical and discerning, with strong interpersonal and communication skills. You demonstrate an ease with complex quantitative analysis, a drive to succeed, and find it rewarding to identify the insights hidden within data. This role is a hybrid of Client Success, Professional Services, and Consulting job responsibilities. Curinos operates under a hybrid work model, with this position based in the Greater New York, Chicago, or Boston metropolitan areas.

Requirements

• Exhibit enthusiasm for learning, particularly diving into new subject areas
• Demonstrate strong interpersonal and communication skills, both verbal and written
• Be curious and able to apply structure and logic to break down complex problems
• Embrace multitasking and take on responsibility to get things done
• Display commitment to diversity and empathy for those around you
• Illustrate passion and creativity in professional pursuits, academic endeavors, and personal interests
• Have the ability to travel as needed for client meetings; can range from 0% to 20% depending on engagement, but will most likely be up to a few days per month
• Have 3-10 years of experience in a related field

Nice To Haves

• prior experience with retail banking, management consulting, or SaaS delivery is valued but not required

Responsibilities

• Help clients realize value by contributing to strategic sessions and identifying opportunities to improve pricing strategy and overall deposit management
• Unlock insights through data analytics
• Explain Curinos’ proprietary methodology to clients, including Flow of Funds and price elasticity models
• Provide clients with timely support for questions about both our platforms and analytics
• Design and lead training sessions to help our clients find value in the platform
• Lead regular meetings with clients and become their trusted partner
• Manage project timelines and deliverables for client implementations
• Gather and define business requirements for new platform implementations and/or for new client projects
• Foster a culture of client centricity, analytical rigor, and consistent execution
• Manage team workloads, prioritization, and quality of client deliverables
• Collaborate with peer managers on cross-organizational initiatives and best-practice development

Benefits

• Competitive benefits, including a range of financial, health, and lifestyle benefits to choose from
• Flexible working options, including home working, flexible hours, and part-time options depending on role requirements
• Unlimited PTO policy, floating holidays, volunteering days, and a day off for your birthday
• Learning and development tools to support your career growth
• Work with industry-leading Subject Matter Experts and specialist products
• Regular social events and networking opportunities
• Collaborative, supportive culture, including an active DE&I program
• Employee Assistance Program providing expert third-party advice on well-being, relationships, legal, and financial matters, as well as access to counseling services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed