Client Success Manager, Labor & Multi Employer Funds

Virta Health

1d•$99,500 - $128,500•Remote

About The Position

Virta Health is seeking a Customer Success Manager to join their Public Sector Customer Success team. This role will serve as the strategic relationship manager for a portfolio of state, local government, education, and public-sector customers. The successful candidate will partner with customer stakeholders to drive adoption, engagement, and measurable outcomes while navigating the unique complexities of public-sector organizations, including multiple stakeholders, procurement processes, and budget cycles. This position is ideal for someone who enjoys building trusted partnerships, solving complex challenges, and improving population health.

Requirements

5+ years of experience in Customer Success, Account Management, Consulting, Healthcare, Benefits, or a related customer-facing role.
Strong relationship-building and communication skills.
Ability to manage multiple priorities while navigating complex customer environments.
Experience presenting outcomes, ROI, and strategic recommendations to leadership audiences.
Demonstrates a proactive use of AI tools to improve individual output and efficiency.

Responsibilities

Manage a portfolio of labor funds, unions, and multi-employer health plans.
Serve as the primary point of contact and trusted advisor for customer stakeholders.
Lead business reviews focused on engagement, outcomes, ROI, and long-term value.
Build relationships with fund administrators, consultants, trustees, and labor leadership.
Partner cross-functionally to solve customer challenges and drive successful outcomes.
Identify retention risks, growth opportunities, and strategies to strengthen partnerships.