Client Success Manager I - (CSMI)
About The Position
Client Success Manager I - (CSM I) – Build Your Career with Purpose Join Coreforce and use your client success skills to support innovative technology that strengthens communities. Coreforce is an innovative technology company providing public safety organizations a comprehensive technology suite from dispatch to the courtroom. Coreforce delivers integrated technology designed to support public safety entities, regardless of organizational size. Our products - body cameras, in-car videos, mobile routers, and digital evidence systems, help public safety officers and first responders save lives, strengthen community trust, and enhance accountability.
Requirements
- 3+ years in Client Success, Account Management, or customer-facing SaaS roles
- Experience supporting public sector, GovTech, or public safety organizations preferred
- Strong organizational skills with the ability to manage a high-volume account portfolio
- Experience executing digital engagement or scaled customer success programs
- Ability to identify customer risk indicators and proactively initiate engagement
- Proficiency using CRM platforms (HubSpot preferred) to manage customer lifecycle and engagement
- Strong written and verbal communication skills
- Ability to coordinate across cross-functional teams
Responsibilities
- Manage Tier 4 Client Portfolio
- Serve as the primary Client Success contact for Tier 4 public safety agencies
- Maintain consistent engagement through digital and virtual touchpoints
- Monitor account health and proactively address engagement gaps
- Act as the point of accountability and VoC across Client Success, Product, Support, and Leadership
- Execute Digital Engagement Model
- Conduct bi-annual virtual business reviews
- Execute quarterly digital touchpoints with assigned accounts
- Monitor adoption dashboards and support tools to identify trends and engagement needs
- Proactively manage health monitoring signals and initiate outreach when risk indicators appear
- Support Retention & Expansion
- Initiate renewal strategy planning 12–18 months in advance
- Identify expansion opportunities through adoption insights and client engagement
- Work with Marketing to execute targeted expansion email campaigns
- Responsible for early risk identification, development and coordination of risk mitigation plans
- Engage executive leadership when risk indicators require escalation
- Operational Coordination
- Coordinate with internal teams including Sales, Support, Product, and Engineering
- Process quotes, purchase orders, and sales orders
- Maintain accurate customer records and engagement documentation within CRM systems
Benefits
- Flexible hybrid schedule
- Free chef-inspired lunch Monday–Thursday
- 15 PTO days + floating holiday
- Competitive benefits: medical, dental, vision, 401(k)
- 401 (k) matching per the terms of the 401(k) plan
- Annual bonus
- Tuition reimbursement
- Career growth in a fast-growing, mission-driven company
- Collaborative, purpose-driven culture
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
