Client Success Manager I (Chicago-based)

seoClarity•Berwyn, IL

28d•Hybrid

About The Position

seoClarity is seeking a proactive, relationship-driven Client Success Manager I to join our growing Client Success team. In this role, you will manage a portfolio of global enterprise customers, helping them successfully onboard, adopt the seoClarity platform, and translate their SEO goals into measurable business outcomes. If you love building trusted customer relationships, enjoy turning business challenges into practical solutions, and know how to keep multiple priorities moving without losing sight of the bigger picture, this role is for you!

Requirements

Bachelor's degree in business, Marketing, Communications, Digital Marketing, or related field.
2+ years of experience in Client Success, Account Management, Client Services, Customer Experience, or a similar relationship-focused role, preferably within a SaaS, software, technology, or digital marketing organization.
Previous experience supporting enterprise SaaS customers or managing relationships within complex, multi-stakeholder organizations.
Demonstrated experience managing ongoing client relationships and serving as a primary point of contact for customer questions, priorities, projects, and strategic initiatives.
Strong relationship-building skills with the ability to establish credibility and develop trusted partnerships with platform users, business leaders, and executive stakeholders.
Comfort working with customer data, platform usage insights, performance metrics, and business objectives to identify trends, communicate progress, and guide strategic conversations.
Experience developing customer success plans, adoption strategies, business reviews, or other structured programs designed to demonstrate value and support measurable customer outcomes.
Familiarity with SEO, SEM, digital marketing, website analytics, content strategy, search technologies, or enterprise marketing platforms.
Exposure to AI-powered software, automation tools, large language models (LLMs), or emerging technologies that help organizations improve productivity, analysis, and decision-making.

Responsibilities

Manage a portfolio of global enterprise customers while effectively balancing multiple priorities, projects, and deadlines in a fast-paced environment.
Lead new customer onboarding activities by coordinating timelines, aligning expectations, introducing platform capabilities, and helping customers establish a strong foundation for long-term success.
Create and manage customized customer success plans that establish clear goals, priorities, milestones, adoption strategies, and measurable definitions of success.
Drive platform adoption and customer engagement by identifying underutilized capabilities, recommending relevant workflows, and connecting seoClarity solutions to each customer's evolving business needs.
Conduct regular customer meetings, strategic check-ins, training sessions, and progress reviews to maintain alignment, address challenges, and reinforce the value of the seoClarity platform.
Prepare and lead executive business reviews that clearly communicate customer progress, platform value, performance insights, strategic opportunities, and recommended next steps.
Monitor customer health, engagement, adoption, satisfaction, and potential risk indicators, taking proactive action to address concerns and strengthen retention.
Manage customer projects and strategic initiatives, including the implementation of search experience frameworks, platform adoption programs, and cross-functional customer deliverables.
Support customer retention and renewal readiness by maintaining strong relationships, demonstrating measurable value, addressing potential risks, and ensuring customers remain aligned with their success objectives.
Identify opportunities for deeper engagement, expanded platform usage, customer advocacy, case studies, references, or additional solutions, partnering with the appropriate internal teams when opportunities arise.
Maintain accurate and timely customer records, success plans, meeting notes, action items, health updates, and relationship insights within the company's CRM and Client Success systems.

Benefits

Competitive Compensation: $60k annually
Robust Benefits Package: a well-rounded package designed to support your health, financial security, flexibility, and long-term growth, including major medical, dental, and vision coverage, company-sponsored life insurance, a 401(k) with company matching, commuter benefits, generous PTO, paid sick time, and company holidays.
Perks That Support You: a continuous learning stipend, paid parental leave with extended work-from-home flexibility for new mothers, company-wide celebrations, and an annual global summit that brings teams together.
Snack & Beverage Fuel: a fully stocked kitchen with snacks, drinks, and grab-and-go options to keep energy high and focus sharp throughout the day.
In-Office, Hybrid Schedule by Design: Our team comes together in our Downtown Chicago office Tuesday through Thursday for high-impact collaboration, with Mondays and Fridays reserved to focus on remote work.
Convenient Downtown Access: easy access to major commuter options, including nearby CTA train and bus routes, Ogilvie Transportation Center, and Union Station.
On-Site Dining & Everyday Convenience: enjoy access to Market Creations, a convenient on-site café/restaurant, along with lobby services including a sundry shop, ATM, and FedEx Office.
Modern Building Amenities: the building features a newly upgraded amenity floor with the Connect 101 Lounge, flexible collaboration areas, conference space, and a game room for casual breaks or informal team connection.
Fitness & Commuter-Friendly Perks: tenants have access to FIT 101, a fitness center with cardio equipment, free weights, Peloton bikes, locker rooms, showers, towel service, and Cycle 101 secure bike storage.
Community & Tenant Experience: tenant programming, shared amenity spaces, and unique building features such as its on-site beehive sustainability program.