Client Success Manager, Hospital Solutions
About The Position
Client Success Managers are dedicated to helping our clients achieve success and advising on best practices for defining, implementing, and realizing hospital marketing needs and goals. You will become an expert in the Doximity product suite and will partner with internal teams to promote client retention. It will take a strong communicator to be successful in this role. The healthcare industry is nothing new to you and you're ready to join our rapidly growing Hospital Solutions team. You're ready to embrace a fast-paced, tech-savvy, non-corporate environment. You manage multiple projects and priorities simultaneously. Your coworkers describe you as detail-oriented, self-motivated, and the ultimate problem solver with a “can-do” personality. Ownership of hospital accounts, and execute all aspects of hospital marketing campaigns on the platform. Layout campaigns, create proofs and update all platforms to reflect the latest marketing plan. Partner with clients to understand their goal and measure of success across all physician marketing campaigns. Own client reporting to showcase progress towards goals and campaign performance. Strategically partner with Sales team for campaign execution through delivery to renewal. Location: This role is Remote in the United States.
Requirements
- Prior experience in healthcare or marketing agency required
- Success working independently, and within a team, while being personally accountable for assigned tasks
- Exceptional attention to detail, written and verbal communication, and time management skills
- Highly organized, able to coordinate large amounts of information across multiple projects (and timezones!)
- Enthusiasm to grow our business and be an energetic team player
- Solves problems creatively
Nice To Haves
- 3-5 years of work experience in client management preferred
- Prior experience working remotely
- Prior experience in healthcare from a client, recruitment, clinical or marketing perspective
- Knowledge of Salesforce and Airtable
Responsibilities
- Ownership of hospital accounts, and execute all aspects of hospital marketing campaigns on the platform.
- Layout campaigns, create proofs and update all platforms to reflect the latest marketing plan.
- Partner with clients to understand their goal and measure of success across all physician marketing campaigns.
- Own client reporting to showcase progress towards goals and campaign performance.
- Strategically partner with Sales team for campaign execution through delivery to renewal.
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Flexible paid time off and company holidays
- Paid parental leave
- Professional development and learning opportunities
- Wellness and mental health resources
- Remote work support and home office stipend (where applicable)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
