Client Success Lead (US)
About The Position
We’re looking for a Client Success Lead to own and grow a portfolio of US and global accounts across entertainment, retail, and other sectors. This is a commercial, quota-carrying role where you will be responsible for achieving an annual target based on net-new business, expansion revenue within existing accounts, and client retention. You will be selling IP House's services, which protect recognizable brands from counterfeiting, piracy, and IP infringement. The role involves a technical and consultative sales cycle, with clients who tend to stay long-term when delivery is good. You will be closely involved with the delivery process to sell credibly and grow accounts.
Requirements
- 4–6 years in a quota-carrying role (sales, business development, or commercially accountable client success or account management).
- A track record of hitting an individual revenue target.
- Experience originating and closing net-new business.
- Comfort owning pricing conversations, negotiating terms, and closing contracts.
- Strong retention performance across a managed portfolio.
- Disciplined pipeline and forecasting habits, and fluency with CRM.
- Credibility with both commercial and operational audiences.
- Bachelor’s degree or equivalent experience.
Nice To Haves
- Sector background in IP enforcement, brand protection, legal services, SaaS, or professional services is an advantage, but we’re more interested in commercial track record and the ability to learn a complex domain quickly.
Responsibilities
- Grow the accounts you hold by identifying expansion paths, leading commercial conversations, and negotiating scope changes, uplifts, and renewals.
- Win new business by owning the net-new logo target for your territory, building and managing your own pipeline through outbound efforts, referrals, and industry networking, supported by marketing-generated demand, and managing opportunities from initial contact through closing.
- Keep clients by serving as the senior relationship owner, conducting MBRs and QBRs to demonstrate value, and proactively identifying retention risks.
- Work closely with delivery by partnering with Operations to ensure timelines, quality, and compliance, and by providing client feedback to Product and Client Solutions.
- Represent IP House by attending and speaking at sector conferences and industry events as a business development representative.
Benefits
- Comprehensive benefits package covering health, well-being, and financial security for employees and their families.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
