Client Success Executive

Harris Computer•Colorado Springs, CO

1d•$70,000 - $80,000•Remote

About The Position

As a Client Success Executive (CSE), you will be a strategic partner and advocate for our clients. Your mission is to ensure their success, satisfaction, and long-term growth with Altera. In this role, you will manage client relationships, oversee daily operations, and provide strategic advice to help our clients succeed. You will work with teams across Altera to align our efforts with client goals, drive performance, and build lasting partnerships.

Requirements

2–4 years of experience in a client-facing role (such as account management, client success, or consulting).
Demonstrated success in growing client accounts and improving satisfaction metrics.
Experience with strategic planning, tracking KPIs, and working with cross-functional teams.
Excellent communication, analytical, and problem-solving skills.

Responsibilities

Serve as the main point of contact and internal advocate for your clients.
Build strong, trusted relationships with key stakeholders to drive satisfaction and improve our Net Promoter Score (NPS).
Lead strategic reviews with clients to assess performance, align on goals, and find opportunities for growth.
Develop and execute custom success plans for each client.
Track key performance indicators (KPIs) to ensure client goals are being met.
Analyze client data to identify trends, risks, and opportunities for improvement.
Oversee day-to-day client operations to ensure a smooth and positive experience.
Partner with finance to manage account health and contracts.
Identify opportunities for growth within your client accounts.
Help cultivate client references and success stories.