Client Success Engagement Manager

Fractal Analytics•New Jersey, NJ

42d•$185,000•Onsite

About The Position

As a Client Success Engagement Manager in the Healthcare & Life Sciences practice, you will lead AI-driven enterprise transformations for senior life sciences clients, delivering against CEO-level mandates. You will execute AI foundations and functional AI programs at scale, drive delivery quality and growth, and expand long-term client partnerships. This role owns strategic Fortune 100 pharma accounts, growing multi-million-dollar relationships across major U.S. life sciences markets while ensuring Fractal consistently delivers at the highest standard.

Requirements

10+ years of experience delivering and growing analytics and AI programs for Fortune 500 life sciences clients
7+ years of consulting experience in healthcare and life sciences
7+ years leading AI initiatives, including GenAI, for large enterprise clients
Strong understanding of cloud platforms (AWS, Azure, or GCP) and enterprise AI delivery
Proven commercial judgment with the ability to connect client challenges to business outcomes
Experience engaging senior executives (CIO, SVP, VP) in strategic discussions
Demonstrated ability to lead large, cross-functional teams through influence
Comfortable operating in ambiguous, fast-moving environments
Strong written and verbal communication skills
Hands-on experience with proposals and executive-level client presentations
Willingness to take ownership, learn from mistakes, and contribute beyond defined responsibilities

Responsibilities

Own delivery and growth for Fortune 50 pharma accounts, driving $5MN+ in annual consulting and delivery revenue
Lead large, multi-program AI and GenAI initiatives, including field force transformation, omnichannel analytics, next best action, content tagging, patient services, and field force copilot solutions
Partner closely with the Global Pharma Practice Head and India delivery teams across AI, MLOps, LLMOps, cloud engineering, and analytics
Ensure strong client outcomes and satisfaction, with a target NPS of 70+
Serve as the primary senior client contact, managing executive relationships, escalations, and complex stakeholder environments
Develop and execute account plans aligned to client priorities, including QBRs, MBRs, and joint business plans
Represent Fractal’s full portfolio across AI, engineering, design, behavioral science, and pharma analytics
Manage account economics, including utilization, margins, and delivery health
Drive proposals, client presentations, and commercial discussions in support of new and expanded work
Lead and influence cross-functional teams through indirect management, providing direction, coaching, and oversight
Act as a long-term strategic partner to clients and an active contributor to the growth of the HLS practice