Client Success Director

CareATC • Tulsa, OK

16h • Remote

About The Position

At CareATC, the client relationship is the core of our mission. This role is a unique opportunity to be a trusted strategic partner who ensures our clients achieve their long-term health and wellness goals. You’ll be the champion of client success and our company's continued growth. Strategic Leadership: Own the client journey from implementation through renewal, focusing on strategic roadmaps, growth, and expansion. True Partnership: Work collaboratively with cross-functional teams (Operations, Clinical, Leadership) to deliver a seamless, high-quality service experience. Direct Impact on Growth: You are directly responsible for client retention and identifying business opportunities that expand CareATC's market share. Mission-Driven: Be part of a company actively making healthcare more personal, consistent, and empowering for thousands of members. As the Client Success Director (CSD), you are the single, indispensable point of contact for CareATC's most valued clients, translating their strategic vision into concrete success. You will own the client relationship within your designated area, ensuring deep integration, high satisfaction, and significant business growth. This is a dynamic, high-visibility role for a proven leader who thrives on strategy, negotiation, and cross-functional collaboration. You will manage expectations, drive renewals, and expand our partnership footprint.

Requirements

• Bachelor's degree in Business Administration, Finance, Management, or a related field preferred.
• Experience in client success, account management, or customer service.
• Strong business acumen, including budget management and business planning.
• Ability to analyze data and performance metrics to drive client outcomes.
• Excellent communication, organization, negotiation, and relationship-building skills.
• Willingness to travel as needed for client meetings.
• Experience with CRM platforms or customer data applications preferred.

Responsibilities

• Serve as the primary point of contact for a designated client portfolio, managing communications, escalations, and the full client life cycle.
• Lead the creation of strategic roadmaps, consult on program design, and identify upsell opportunities to achieve retention and revenue growth targets.
• Negotiate contract renewals, manage escalators, and oversee the execution of contracts and pricing models.
• Partner with Operations, Clinical, and Implementation teams to manage service delivery, resolve issues efficiently, and relay client goals and KPIs back to the organization.
• Advise clients on wellness goals, support their program design, and present data-driven performance and Return on Investment (ROI) analysis.
• Work with the Implementation team on new client start-ups and product rollouts, developing and maintaining comprehensive account plans.
• Mentor and coach junior team members, fostering a culture of belonging and growth.

Benefits

• Access to health center services and medications at no or low cost for you and your dependents (based on location).
• Comprehensive benefits package: Medical, Dental, Vision, 401K, PTO, Disability & Life Insurance, and a robust Wellness Program.
• A mission-driven culture that values innovation and collaboration.
• Opportunities for professional development and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior