Client Success Coordinator

Rapport International • Lincoln, NE

8d • $23 - $25 • Remote

About The Position

Rapport International is looking for an Interpreting & Client Success Specialist to join their growing team. The role involves coordinating interpreter services while serving as a trusted resource for clients, interpreters, and community partners. The specialist will work with organizations across various industries to help them overcome language barriers and deliver exceptional service. This position offers valuable experience in customer success, account management, project coordination, language access services, and relationship building. Rapport International has been providing interpreting, translation, and language services for over 35 years, focusing on effective communication across languages and cultures with a mission to provide exceptional service and help clients communicate with confidence.

Requirements

• Bachelor's degree or equivalent professional experience
• Three or more years of experience in customer service, client success, account management, scheduling, staffing, or project coordination
• Strong computer skills, including Microsoft Office
• Valid driver's license with the ability to travel to client meetings in the Lincoln and Omaha areas

Nice To Haves

• Organized, dependable, and highly detail-oriented
• An excellent communicator with outstanding phone and customer service skills
• Comfortable balancing multiple priorities in a fast-paced environment
• A proactive problem solver who enjoys finding solutions
• Skilled at building trust and long-term client relationships
• Confident meeting with clients and representing Rapport professionally
• Comfortable learning new technology and software systems

Responsibilities

• Coordinating on-site, video remote, and telephone interpreting assignments
• Building relationships with clients and serving as their primary point of contact
• Meeting with clients in the Lincoln and Omaha areas to build relationships, better understand their language access needs, and provide exceptional service
• Conducting regular client check-ins and identifying opportunities to improve service
• Managing Rapport's On-Demand Phone and Video Remote Interpreting programs, including client onboarding, customer support, reporting, and invoicing
• Matching interpreters based on language, qualifications, certifications, and client preferences
• Responding quickly to scheduling changes and urgent requests
• Working closely with interpreters and teammates to ensure assignments are staffed accurately and on time
• Participating in a rotating on-call schedule that includes one scheduled evening each week and one scheduled weekend each month
• Identifying ways to improve workflows and enhance the client experience

Benefits

• Remote work environment
• Paid vacation and sick time
• Paid holidays
• Retirement plan
• Mileage reimbursement for business travel
• Professional development opportunities
• Opportunities for advancement and increased responsibility as you grow with the company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level