Client Success Coach (CSM)

Impact Clients

9d • $10,000 - $15,000 • Remote

About The Position

We are seeking a full-time Client Success Coach for Richard Yu's online education company. The company's mission is to assist individuals in launching successful online digital arbitrage businesses. This role is ideal for someone passionate about mentorship, thriving in a high-performance setting, and dedicated to making a significant impact on people's lives. The company operates at a fast pace and is service-oriented, focused on building a premier education platform to empower individuals to monetize their expertise through coaching and consulting.

Requirements

• Must be able to commit to full-time hours (office hours are 9 AM - 6 PM EST, with flexibility for different time zones).
• Must currently reside in North America, Europe, or South Africa.
• Fluent, accent-neutral English communication skills.
• Strong communication and interpersonal skills.
• Proficiency or willingness to quickly learn the tech stack including Loom, ActiveCampaign, Slack, Zapier, Calendly, GSuite, and CRMs.
• High attention to detail and understanding of systems/processes.
• Ability to stay adaptable and ready for change in a constantly evolving role.
• Sales background.
• Experienced with organic marketing on Instagram/Facebook/TikTok (creating reels, organic posts, to generate organic leads).

Nice To Haves

• A coach or mentor at heart.
• Willingness to grow with the company long-term (3+ years).
• Openness to feedback and constructive coaching.
• Comfortable with tools like Loom, Calendly, Slack, GSuite, CRMs, or willing to learn quickly.

Responsibilities

• Conduct new student onboarding calls daily.
• Conduct daily check-in coaching calls via 1:1 Zoom or Loom videos to hold students accountable, motivate, and inspire them.
• Message clients daily to ensure accountability to their execution plans and moderate the community.
• Lead weekly group coaching calls to address client questions.
• Assist in product innovation by creating and producing new video trainings and worksheets.
• Conduct renewal/upgrade calls with clients and enroll them in backend coaching programs.
• Provide daily reports on various communication channels (Slack, text message, spreadsheets, etc.), demonstrating high attention to detail and adherence to standard operating procedures.
• Develop new, more efficient Standard Operating Procedures (SOPs) to ensure the Fulfillment Team meets Key Performance Indicators (KPIs).

Benefits

• Expected Earnings (Rev share on book of business): $10,000–$15,000+ USD/month (depending on experience).
• Commission opportunities: % on referrals, upgrades, renewals, and pending payment collections.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed