Client Success Caregiver

Westford•Westford, MA

19d•Hybrid

About The Position

Senior Helpers of Westford is seeking a Client Success Caregiver to support both our clients and office team. This dynamic role involves providing hands-on caregiving, assisting with urgent staffing needs, introducing caregivers to new clients, conducting client visits, and ensuring clients have an outstanding experience. Senior Helpers is nationally recognized as a Great Place to Work® and fosters a culture of compassion, accountability, and teamwork. This position offers a unique opportunity for individuals passionate about senior care who are looking for a role beyond traditional caregiving.

Requirements

CNA or HHA certification from an approved program.
Minimum of 1 year of hands-on caregiving experience.
Customer service experience with strong relationship-building skills.
Excellent communication and problem-solving abilities.
Highly organized with strong attention to detail.
Ability to prioritize and adapt in a fast-paced environment.
Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn new software quickly.
Valid driver's license, reliable vehicle, and willingness to travel throughout our service area.
Ability to transport clients when needed.
Clean driving record and ability to pass routine background checks.
Comfortable working independently and as part of a team.
Comfortable working in homes with pets and/or smoking environments.
Maintain confidentiality of client and employee information.
Uphold the Senior Helpers mission, values, and brand standards.

Responsibilities

Provide companion and personal care services to clients as needed.
Cover urgent client needs including new client starts, caregiver call-outs, assignment refusals, late arrivals, and other service gaps.
Safely transport clients when appropriate.
Conduct client check-in visits to ensure satisfaction with services.
Introduce caregivers to new clients and help ensure smooth transitions.
Identify opportunities to increase client services and communicate them to the office team.
Deliver supplies, PPE, and other materials to clients as needed.
Check in with caregivers during client visits and communicate feedback to leadership.
Assist with caregiver training as directed by our RN or Caregiver Manager.
Distribute educational materials and resources to caregivers.
Assist with client service needs throughout our service territory.
Communicate client concerns, service updates, and potential issues promptly.
Help maintain the high level of customer service our clients and families expect.
Perform other duties that support quality care and client satisfaction.
Provide after-hours and weekend support as required.