Client Success Associate

Noom US•Princeton, NJ

10d•$80,000 - $100,000•Hybrid

About The Position

Noom is seeking a Client Success Associate to support its Employer partnerships. This role is designed for an individual early in their client-facing career who possesses strong organizational skills, attention to detail, and thrives on managing a high volume of accounts and priorities. The Associate will assist with daily account management, client onboarding, engagement, and renewals, gaining comprehensive experience in the client success lifecycle. Collaborating closely with a Client Success Manager and other departments, the role involves ensuring accounts remain on track, maintaining accurate client data, and delivering timely, high-quality client support.

Requirements

3+ years of experience in a client-facing role, such as account management, client services, customer success, implementation, or a similar function; experience in digital health, healthcare, or SaaS is preferred.
Strong organizational skills and attention to detail, with a demonstrated ability to manage a high volume of accounts and competing priorities without losing track of important details.
Excellent written and verbal communication skills.
Comfort working with data and basic reporting to monitor account status, milestones, and performance.
Experience using CRM platforms and account-management or project-tracking tools.
Comfort using AI tools to work more efficiently and enthusiasm for adopting new tools as our technology stack evolves.
A proactive, collaborative mindset and eagerness to learn the full client success lifecycle.
Willingness to travel occasionally, up to 20%.

Nice To Haves

Experience in digital health, healthcare, or SaaS is preferred.

Responsibilities

Support client retention and engagement across a high-volume portfolio of Employer accounts.
Track account health, renewal dates, launch timelines, and key milestones across your portfolio.
Monitor accounts for early warning signs and proactively flag potential risks to your manager.
Maintain accurate, up-to-date client information in CRM and account-tracking tools.
Support new client implementations, launches, and ongoing account-management activities.
Respond to routine client questions and requests in a timely, professional manner.
Help drive post-launch enrollment and engagement activities.
Prepare agendas, materials, and follow-up communications for client meetings.
Manage multiple tasks, deadlines, and competing priorities across several accounts simultaneously.
Help document and maintain scalable processes as the Client Success organization grows.