Client Success Analyst

JobGet•, (Multiple States)

1d•$65,000 - $75,000•Remote

About The Position

As the #1 app focused on everyday workers, JobGet is redefining the future of hiring. Founded in 19, JobGet began as the only mobile-first hiring platform for everyday workers. Since then, we’ve grown by joining forces with Snagajob, the largest hourly job board in the U.S., followed by Seasoned, the leading platform for restaurant hiring, and most recently RippleMatch, the leading platform for early career hiring. Each acquisition has brought JobGet closer to the frontline, making the platform faster, smarter, and more effective. While most platforms chase volume, JobGet is laying the foundation for a new kind of hiring infrastructure focused on precision, speed, and real outcomes. Our AI-powered engine learns, adapts, and improves continuously. Employers don’t just get candidates, they get hires. Workers don’t just search, they get matched. The result is a more efficient hiring process with less friction and better results. We serve a diverse range of industries, from food service and customer support to healthcare, logistics, and manufacturing. With access to over 100 million job seekers, our platform leverages cutting-edge AI to match qualified, role-ready candidates, automating key parts of the hiring process for faster decisions and better outcomes. By combining scale with precision, we’re transforming how businesses hire and how people find meaningful work. Our mission is simple: to help everyday workers thrive by providing accessible, frictionless hiring solutions that deliver real results. Join us as we continue to build the future of work for the millions of people who power our world every day. Learn more about our culture here.

Requirements

Experience supporting recruitment marketing agencies in a sales or customer success capacity or have worked at an agency, supported agencies in sales or customer success, or have had strong exposure to agency environments.
Background in talent acquisition or a deep understanding of how TA teams think and buy.
Understanding of pay-for-performance models, including PPC, CPA, and CPM structures.
Strong analytical skills and experience using Excel, AI and multiple business intelligence tools
High-energy individual who thrives in a fast-paced startup environment where everyone wears multiple hats.
Excellent written and verbal communication skills and can effectively liaise between clients and internal teams.
Strong project management skills, ensuring tasks are completed efficiently and teams are aligned.
Great attitude, love to see your team win, and are always willing to contribute to the broader success of the company.

Responsibilities

Act as a liaison between Agencies and internal departments.
Maintain accurate data on all existing accounts.
Analyze and interpret data from multiple sources. Unpack and interpret complex business and technical scenarios.
Collaborate and proactively communicate with multiple stakeholders on all aspects of account performance, data, KPIs and trends.
Daily reviews of accounts and coordination with Trading to optimize campaigns.
Analyze performance to determine whether sales motions are needed to scale or if our trading team should adjust strategy to drive growth. Communicate regularly, proactively and effectively around your findings.
Distill data into easily digestible forms in order to present to clients regarding performance insights, recommendations, and growth strategies.
Present issues and opportunities internally to help drive continuous improvement.
Prepare content for scheduled client meetings at least 24 hours prior and share with key internal stakeholders.
Support the Account Executive with data requests and any necessary actions to facilitate deals and grow accounts.
Respond to Agency and internal account inquiries in a timely and professional manner.
Create a positive onboarding experience for Agencies and/or their new campaigns.
Cultivate strong relationships with Agencies to foster long-term partnerships.
Identify and pursue upsell opportunities to drive growth on assigned accounts.
Effectively communicate and collaborate with Agencies and internal teams, including sales, engineering, and marketing.
Utilize HubSpot, Excel, Looker, Claude and Google Workspace products with minimal guidance.
Stay organized and effectively prioritize work, seeking help when conflicting priorities arise or issues require clarification or collaboration.
Clearly articulate the JobGet value proposition and educate clients on the power of JobGet’s platform.
Partner with Account Executives to submit standard sales metrics, including weekly forecasts, pipeline updates, funnel analysis, and business plans, on a regular and timely basis.
Additional duties and responsibilities may be assigned as necessitated by business needs.