Client Success Agent, Full-Time

NFM & J LP • Tampa, FL

1d • $0 - $21 • Onsite

About The Position

The Facilities Group of companies provide a comprehensive suite of janitorial and maintenance services to a variety of industries, including healthcare, education, logistics, finance, commercial, and industrial facilities. Our principle of providing best-in-class service not only guides how we treat our clients but is also the foundation of our company culture. We understand the importance of culture for our employees and believe in creating an empowering professional environment with a sense of community and opportunity.

This is a professional position for operational activities Customer Account(s) and is responsible for resolving customer service issues, monitoring provider activity and assignments, negotiations of service rates, and ensuring service contract compliance. This position works cooperatively with customers, independent service providers and internal departments. This is not a sales position eligible for commissions.

This is an in-office role based out of Tampa, FL.

Requirements

• High school diploma or GED.
• Adaptable and able to work in a fast-paced environment.
• Strong attention to detail.
• Intermediate knowledge of MS Office products, including: Outlook, Word, Excel, and TEAMS
• Excellent time management skills.
• Clear and effective communicator.
• Ability to multi-task.
• Self-motivated with a go-getter attitude.
• Meet or exceeds deadlines.

Nice To Haves

• At least one-year of proven customer service experience in any industry.

Responsibilities

• Partner with client-specific locations to provide updates and support on services planned and rendered.
• Schedule Independent Service Providers (ISPs)for services and monitor through completion for client satisfaction.
• Manages the life cycle of a client work order, including: Creating the work order, Assigning to ISPs, Scheduling the service, Following-upon completion, and Invoicing the client.
• Communicate internally and externally using phone, email, text messages, Microsoft TEAMS, and 3rd part work order management systems.
• Serve as the liaison between the client and Independent Service Provider(ISP).
• Manage customer concerns as they arise in a timely and professional manner.
• Accurately manage and update ISP and client activities in JANIT.
• Daily IVR validation and monitoring to ensure ISPs are meeting scheduled commitments.

Benefits

• Equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
• Reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.
• Reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED