Client Success Advisor

ARIES FREIGHT SYSTEMS LP•Houston, TX

6d•Onsite

About The Position

The Client Success Advisor (CSA) is responsible for driving revenue growth through new client acquisition, lapsed client reactivation, and opportunity development across Aries Worldwide Logistics. Working within a digital-first sales model, the CSA identifies, develops, and qualifies opportunities while leveraging Aries’ operational capabilities, technology platform, and customer experience model to create long-term customer relationships. The CSA plays a critical role in expanding Aries’ client base, reversing attrition trends, and uncovering new opportunities across transportation, customs brokerage, warehousing, crating, project cargo, and supply chain solutions. While the role is primarily digital-first, successful CSAs will also engage customers through meetings, facility visits, networking events, and in-person relationship building as opportunities develop.

Requirements

2+ years of experience in sales, business development, customer success, logistics, transportation, or a related customer-facing role.
Experience managing inbound leads and conducting outbound prospecting activities.
Understanding of sales processes, follow-up discipline, and opportunity development.
Comfortable utilizing digital sales tools including LinkedIn Sales Navigator, email, phone, and CRM systems.
Fluency in English required.
Strong communication, relationship-building, and organizational skills.
Self-motivated with a growth-oriented and results-driven mindset.
Ability to work independently while collaborating effectively across teams.

Nice To Haves

Logistics, freight forwarding, transportation, customs brokerage, or supply chain experience preferred.
Experience using CRM platforms such as HubSpot, Salesforce, or similar systems preferred.
Spanish language skills are a plus.

Responsibilities

Prospect and develop new business opportunities.
Build relationships with decision-makers across target accounts.
Execute digital-first outreach strategies utilizing LinkedIn Sales Navigator, HubSpot, email, phone, and referral networks.
Generate qualified opportunities and revenue growth.
Schedule and conduct discovery conversations with prospective customers.
Re-engage dormant and inactive accounts.
Execute reactivation campaigns and outreach efforts.
Identify new opportunities within previously active customers.
Support company initiatives focused on controlled attrition and client recovery.
Identify additional modes, lanes, services, and supply chain opportunities.
Work collaboratively with Client Success Managers (CSMs) and Operations teams.
Surface opportunities that may otherwise remain undiscovered.
Assist in moving opportunities from initial conversation through qualification.
Maintain accurate activity, notes, and opportunity records within HubSpot.
Follow established sales processes and governance standards.
Contribute to data quality, pipeline visibility, and forecasting accuracy.
Support a data-driven sales culture.