Client Strategist

Trivium

7d•$75,000 - $85,000•Remote

About The Position

Our clients are blue-collar business owners doing $1M–$3M in annual revenue who are outsourcing their entire marketing department to us. They expect a strategic partner who speaks their language — not a vendor reading off a dashboard. We position ourselves as a younger, hungrier, tech-driven alternative to traditional agencies. Our team is high-energy, constantly learning, and pushes each other through personal development. We want someone who fits that culture. This is a Client Strategist role — someone who owns the client relationship, understands marketing strategy at a conceptual level, and serves as the bridge between the client and the fulfillment team. You don't need to be the one pressing buttons in ad accounts — we have dedicated media buyers for execution. But you need to understand strategy well enough to guide the client, explain performance, and direct the team. The governing rule: You just have to know more than the customer. You're a strategist and translator, not a technical operator. You will manage a pod of ~30 clients (20–25 high-ticket + low-ticket accounts), serving as their primary point of contact, strategic advisor, and the person they trust to run their marketing.

Requirements

Blue-collar or trades background — you've worked in or around the trades (HVAC, plumbing, roofing, electrical, landscaping, remodeling, or similar). You speak the language of home-service business owners as a peer, not a marketer. This is the single most important qualification.
Marketing background — you don't need to be an expert, but you understand what marketing is: funnels, ads, leads, basic metrics. You've worked for a marketing company, tried to start one, or have a marketing degree. You need enough foundation that we're not teaching from scratch.
Extremely articulate — you speak fluently, collectedly, and intelligently. Blue-collar owners trust people who communicate well. This is critical — strong on the phone and on video.
Sales instinct — this role is more sales than marketing. You can handle an upset client, set frame, validate their frustration, redirect to a resolution, and upsell by pointing to what's working ("this ad set is performing — let's double down")
Hungry and driven — you're energetic, tech-savvy, constantly learning, and fully bought into the agency's mission. You want to grow with us, not just collect a paycheck.
Proactive communicator — you reach out before the client has to ask "what's going on?"

Nice To Haves

Full-funnel experience (ads → CRM → automated follow-up)
Experience with Facebook Ads, Google Ads, or LSAs — even at a conceptual level
Creative direction experience — conceptualizing ad angles, scripting video ads
Agency experience managing multiple accounts
Familiarity with CRM platforms (GoHighLevel, HubSpot, or similar)
SEO fundamentals — enough to have an informed conversation about content and rankings

Responsibilities

Own client relationships end-to-end — weekly/biweekly calls, text updates, personalized reporting
Understand and communicate funnel strategy — lead gen ads, retargeting, CRM flows, automated follow-up sequences
Review campaign results, identify trends, and translate marketing data into language a business owner understands — no jargon, just results and next steps
Direct creative — guide the creative team on what ads should say and look like based on what's working
Drive retention, upsells, referrals, Google reviews, and testimonials
Hold frame on client calls — our clients are direct, sometimes aggressive, and expect you to run the meeting with confidence
Bridge the gap between client needs and media buyer execution — understand what the client wants, translate it into actionable strategy for the team