Client Specialist

Boulder County•Boulder, CO

7d•Onsite

About The Position

Boulder County Community Services is seeking to hire two (2) Client Specialists. This position reports to an operations supervisor who reports to the Operations Manager. This position supervises clients and is responsible for all operational and security elements at The Joe Pelle Center. The Joe Pelle Center is a 253-bed alternative sentencing facility that houses non-residential and residential sentencing programs utilized in Boulder County. These are full-time positions that will work 10-hour shifts. This Shift could be Sunday-Wednesday or Wednesday-Saturday. This position will work out of The Joe Pelle Center 3260 Airport Road Boulder, CO 80301. Under Fair Labor Standards Act (FLSA) guidelines, this position is exempt. Boulder County requires its employees to reside in the state of Colorado as of the first day of work.

Requirements

Any combination of relevant education and experience is encouraged.
Minimum of 6 years of combined education and experience with community corrections or related field working with justice involved individuals, social work, human services, medical field
Must reside in the state of Colorado as of the first day of work.
Background investigation with fingerprinting.

Nice To Haves

Progressive in person centered supervision
Skilled use of software and business application including, but not limited to, word processing, spreadsheets, presentation software, and databases
Excellent communication skills
Commitment to working collaboratively within a team to ensure timely completion of work.
Motivation to work with clients in a gender responsive, trauma informed manner and ability to demonstrate a healthy working alliance with participants to assist them with behavior change and risk
Ability to adapt to a changing work environment and to handle multiple tasks
Use motivational interviewing, trauma informed and strength-based skills
Bilingual in Spanish

Responsibilities

Engages in the daily operation of all security functions, facility activities, and exercises direct and indirect supervision over clients
Supervises safety, security and movements of staff and clients throughout the facility with the use of various types of equipment and software such as CCTV, continual monitoring of interior/exterior spaces, hand-held radios, facility intercom system, audio/visual entry devices and the Unify facility management system
Ensures the safety and security of facility and control of contraband including conducting searches of clients, client possessions and client living areas; conducting security checks of facility, facility perimeter, windows, doors, and work areas; supervising client services such as food service, laundry service mail and supervising business and personal client visitation
Supervises and conducts standard correctional facility activities such as head counts, client searches, client substance use testing, etc., and when necessary, administers like activities with clients such as reasonable suspicion substance use testing
Coordinates with vendors/service providers, in the continual delivery of client food and laundry services and immediately reports any staffing, operational or equipment concerns or issues to the Operations Supervisor on duty
Adheres to local/state/ federal statutes, program standards, policy/procedures and guidelines for community-based adult correctional facilities, alternative sentencing programs and criminal justice organizations
Maintains training and/or certification for elements required by either federal, state or local statue, such as PREA, and for emergency response, standard evacuation procedures and administration of lifesaving techniques such as CPR, AED, Narcan, etc.
Ensures client behavior and the application of disciplinary rule and regulations
Performs administrative and record keeping duties in support of program; documents client behavior, program activities, facility and client records retention or other types of administrative duties required by state and local statue
Attend training through Boulder County HR, CJS and conferences to keep current on job skills and current justice trends
Participate in monthly staff meetings as required
Develop and maintain positive professional working relationships with referring agencies, as well as members of the public
Arrange transport as needed for clients
Participate in daily shift change to ensure smooth and consistent operations of the facility
Maintain understanding and comply with Boulder County, CJS, and JAC policies and procedures
Maintain all certifications required by the CJS
Engage in professional development utilizing appropriate training opportunities
Other duties as assigned