Client Specialist

Torticity • Boca Raton, FL

2d • Hybrid

About The Position

Founded six years ago and based in Boca Raton, Florida, Torticity is a technology-first company focused on developing cutting-edge tools that redefine how law firms scale, operate, and win. Torticity’s full-stack Lit-Tech ecosystem replaces outdated processes with modern, scalable solutions for personal injury and mass-tort firms, reshaping the practice of personal injury law and setting new industry standards.
We blend innovation with justice, turn challenges into opportunities, and build the future of legal excellence every day. Join us and be part of something extraordinary!
Remote opportunities available nationwide. Employees within a 40-mile radius of our Boca Raton HQ enjoy in-person collaboration and enhanced compensation. Hybrid work model: Mondays, Tuesdays, and Thursdays in-office.

Requirements

• Previous legal experience in plaintiff product liability, defective drugs, or personal injury and/or administrative experience within a healthcare system is preferred.
• Minimum of 2 years customer service experience preferred (to include legal, healthcare, retail, hospitality and/or call center experience).
• The ability to communicate via telephone for long periods of time.
• Excellent interpersonal, customer service, verbal and written communication, and problem-solving skills.
• Proficiency with Microsoft office tools.
• Highly self-motivated with the ability to multitask and prioritize workload.
• Ability to work independently and in a team environment.
• Demonstrates a high level of professionalism with confidential and sensitive information.
• Acute attention to detail.
• Must have the ability to work a flexible schedule.

Nice To Haves

• Knowledge of Spanish language.
• Bachelor's Degree.

Responsibilities

• Initiate outbound and receive inbound phone calls on behalf of our law firm partners.
• Provide ongoing client relationship management by monitoring and responding to email and SMS messages from clients and completing tasks associated with moving the client’s case forward.
• Effectively manage difficult situations by identifying the root cause and finding solutions that increase client satisfaction.
• Initiate the execution of retainer paperwork over the phone.
• Be knowledgeable of the plaintiff product liability retainment process.
• Maintain a confidential, HIPAA compliant environment.

Benefits

• Medical, dental, vision, and health insurance coverage.
• Life insurance and short/long-term disability insurance.
• Flexible Spending Accounts.
• Comprehensive support for every unique path to parenthood.
• 401k plan.
• Complimentary Calm subscription to support mental well-being.
• Employee Assistance Program.
• Holiday Pay, including 11 paid holidays.
• Flexible PTO and Discretionary Time Off for balance and personal needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level