Client Specialist Key

KnitWell Group • Upper Montclair, NJ

1d • Onsite

About The Position

KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful. Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good. This position is for a Client Specialist who is driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers. The ideal candidate possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment. They are able to work cooperatively in a diverse work environment, are passionate about selling and seek organized and thoughtful ways to drive new traffic into the store. They possess excellent written and verbal communication skills and a high level of integrity. They demonstrate strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful. The role requires someone who is professional, assertive, and friendly with the ability to make decisions independently and possesses the technological aptitude to navigate POS/computer/iPad/handheld systems.

Requirements

• Available at least (20) hours per week.
• Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
• Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
• Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
• Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
• Excellent written and verbal communication skills.
• High level of integrity.
• Strong planning and organizational skills.
• Professional, assertive, and friendly demeanor.
• Ability to make decisions independently.

Nice To Haves

• Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
• Strong ambition and passion for achieving goals, both as an individual and as a member of the store team.
• Thrives working in a team environment.
• Able to work cooperatively in a diverse work environment.
• Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
• Support all service enhancers to build strong relationships including active use of Concierge.
• Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
• Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
• Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
• Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
• Actively participate in community/store activities and events that promote the Talbots Brand.
• Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store.
• Professionally represent the brand image.

Benefits

• Growth opportunities
• Incentive Opportunities
• Comprehensive benefits packages accessible to both full time and eligible part time employees.
• 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
• Referral Incentive Program
• Discounts on travel, shopping, concerts and more.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed