Client Specialist

Blitt and Gaines, P.C.•Urbandale, IA

5h•Onsite

About The Position

Blitt and Gaines, P.C. is a leading debt collection law firm with over 30 years of experience, representing many of the nation’s largest financial institutions. The firm operates nine offices across Arizona, Arkansas, Illinois, Indiana, Iowa, Kansas, Missouri, Tennessee, and Wisconsin, providing high-quality, compliant, and ethical legal services through its attorneys and support teams. The firm's philosophy is to "Collect Compliantly. Litigate Ethically. Lead Effectively. Exceed Expectations. Expect Excellence," emphasizing integrity, respect, and fairness. The Client Specialist role serves as a crucial link between clients and internal teams, handling escalated legal matters and client service needs. This position involves managing communications, coordinating workflows, and ensuring that legal inquiries and documentation are handled in a timely, accurate, and compliant manner. The ideal candidate should be detail-oriented, proactive, client-focused, capable of managing sensitive information, and adept at navigating multi-jurisdictional processes.

Requirements

Strong written and verbal communication skills
Excellent organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Client-focused mindset with strong interpersonal skills
Ability to handle confidential and sensitive information with discretion
Working knowledge of legal processes and documentation
Proficiency in Microsoft Excel and experience with Collection Master (CLS) or similar case management/database systems
Ability to collaborate effectively across team
2+ years of experience in a legal, banking, collections, or business environment
Prior client service experience required

Nice To Haves

Paralegal experience or background preferred
Experience in collections or financial services is a plus

Responsibilities

Serve as the primary point of contact for client escalations and inquiries
Communicate with clients regarding case status, documentation, and timelines
Coordinate with legal, compliance, and operations teams to resolve issues
Review, route, and track legal documents (e.g., complaints, motions, court orders)
Monitor escalated matters through resolution, maintaining accurate records and audit trails
Ensure timely, professional, and compliant responses to all inquiries
Prioritize and manage daily workflow to meet deadlines
Assist in drafting client communications, reports, and summaries
Transmit legal documents and correspondence to clients
Provide regular updates on task status and escalating issues as needed
Support continuous improvement efforts related to client service and escalation processes
Stay current on state-specific legal requirements and procedure