Client Specialist

Blitt and Gaines PC•Naperville, IL

1d•Onsite

About The Position

The Client Specialist serves as a key liaison between clients and internal teams, supporting escalated legal matters and client service needs. This role is responsible for managing communications, coordinating workflows, and ensuring timely, accurate, and compliant handling of legal inquiries and documentation. The ideal candidate is detail-oriented, proactive, and client-focused, with the ability to manage sensitive information and navigate multi-jurisdictional processes effectively.

Requirements

Strong written and verbal communication skills
Excellent organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Client-focused mindset with strong interpersonal skills
Ability to handle confidential and sensitive information with discretion
Working knowledge of legal processes and documentation
Proficiency in Microsoft Excel
Experience with Collection Master (CLS) or similar case management/database systems
Ability to collaborate effectively across team
2+ years of experience in a legal, banking, collections, or business environment
Prior client service experience required

Nice To Haves

Paralegal experience or background preferred
Experience in collections or financial services is a plus

Responsibilities

Serve as the primary point of contact for client escalations and inquiries
Communicate with clients regarding case status, documentation, and timelines
Coordinate with legal, compliance, and operations teams to resolve issues
Review, route, and track legal documents (e.g., complaints, motions, court orders)
Monitor escalated matters through resolution, maintaining accurate records and audit trails
Ensure timely, professional, and compliant responses to all inquiries
Prioritize and manage daily workflow to meet deadlines
Assist in drafting client communications, reports, and summaries
Transmit legal documents and correspondence to clients
Provide regular updates on task status and escalating issues as needed
Support continuous improvement efforts related to client service and escalation processes
Stay current on state-specific legal requirements and procedure