Client Specialist

First Horizon • Germantown, TN

1d • Onsite

About The Position

This position is within the Mortgage Warehouse Lending (MWL) Division. Under minimal supervision, candidate will interact with MWL clients to service deposit accounts. The Client Specialist role supports the line of business by providing exceptional service and operational support to associates and clients. This role is responsible for managing client requests, facilitating account operations, and ensuring the accuracy and completion of documentation and transactions. The Client Specialist acts as a liaison between clients, associates, and internal partners to deliver a seamless client experience and support growth initiatives. This role places emphasis on relationship management and serving needs for teams and their portfolio of clients.

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• High school diploma or GED and 2-4 years of experience or equivalent combination of education and experience

Responsibilities

• Review and Fund Loans
• Processes and administers commercial loans.
• Records new loans, establishes relevant files, processes loan payments and maintains loan records.
• Obtains credit information and ensures sufficient loan collateral.
• Calculates loan items and charges such as interest and payments.
• Assists lending officers in activities such as disbursement of funds and extension of new loans.
• Answers client inquiries on bank products, services, accounts and policies; opens new accounts; promotes cross-selling; researches and corrects account discrepancies.
• Prepares loan documents, notices, and periodic loan reports.
• Be able to identify clients’ operational needs and bank products/services to meet these needs and establish proficiency.
• Authorize payment and fees of commercial client overdrafts
• Communicate with clients, attorney’s, insurance companies, title companies, and various other professionals
• Assist in ordering appraisals, flood determinations, UCC’s and familiar with OFAC
• Work closely with Bankers, Underwriters, Loan Closers, Loan processing and legal documentation areas to ensure satisfactory closing of loans to clients with supervision
• Train on loan documentation/funding, LaserPro, and basic understanding of attorney prepared documents

Benefits

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees