Client Specialist

Kestra Holdings•Plymouth, MA

19h

About The Position

Sheltered Harbor Planning, we’re a different kind of financial planner. Inspired by the sheltered harbor that drew the Pilgrims to Plymouth, we provide comprehensive, unbiased guidance that’s often missing in our industry. In a world of data and numbers, we offer a friendly approach, bringing clarity and confidence to every step of your journey. With a foundation rooted in relationships, not transactions, and guided by a unique planning process, experience how a sheltered harbor can make all the difference in your financial future. The purpose of this position is to ensure smooth day-to-day operations of the practice while providing superior customer service to existing clients and prospects. Position requires employees to perform industry specific tasks such as application submission and account transfer follow-up, incoming new business client calls, database management, and client appointment preparation including preparation of paper and e-applications for each designated advisor.

Requirements

Prior experience working in financial industry (ideally ACAT experience)
Highly organized with strong follow-through
Process driven while completing tasks
Ability to prioritize day-to-day tasks and issues
Resourceful in problem resolution
Phenomenal phone skills and ability to build trust with clients
Operate with a proactive approach when dealing with advisor and clients
Experience working in a fast-paced environment
Ability to prioritize projects and manage time

Responsibilities

Receive incoming new business client calls in a friendly, warm manner
Record notes from every client conversation in the Redtail database, alert Partners if issues arise
Attend client meetings as needed to complete any necessary applications and transfer paperwork
Complete and process new business applications – start to finish
Track all pending applications/pending transactions
Create appropriate client file for each new account – electronic and paper as needed
Submit any additional client contributions/check deposits to appropriate accounts
Follow-up on pending new business work with the appropriate companies
Resolve any issues regarding new accounts, transfers or amendments
Update client weekly on their accounts and enter all data in Redtail
Assist advisor with pre-appointment preparation (applications, etc.) by reviewing the advisors weekly calendar for upcoming appointments
Complete, submit and maintain compliance logs for all check deposits
Assist in training new advisors the process for new business paperwork
Ensure any paper applications/transfer paperwork is readily available and stocked in the New Business office
Process Broker/Dealer change paperwork
Assist with any New Business related special projects or audits