Client Specialist, Campus Health

Hub International Insurance•Cincinnati, OH

2d•Hybrid

About The Position

The Client Specialist supports day-to-day service delivery and client experience for a book of student health insurance business at colleges and universities. Operating within a small, high-impact team, this role is responsible for managing client relationships, supporting enrollment and waiver processes, coordinating with carriers and vendors, developing branded client-facing materials, and contributing to the ongoing growth of scalable account management infrastructure. The ideal candidate is detail-oriented, proactive, creative, and comfortable operating in a fast-paced, evolving environment with multiple concurrent priorities. Occasional travel to client events and industry conferences is expected.

Requirements

2+ years of experience in account management, client services, or insurance operations — experience in health insurance strongly preferred
Strong organizational skills with demonstrated ability to manage multiple accounts and deadlines simultaneously
Proficiency with project management or CRM tools
Strong written and verbal communication skills; comfortable presenting to university administrators and student health professionals
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and Canva; comfort using AI tools (e.g., Claude or similar) to support content development and workflow efficiency
Active or ability to obtain state insurance producer license

Nice To Haves

Familiarity with student health insurance plan structures
Experience with insurance carrier coordination

Responsibilities

Serve as a primary day-to-day contact for assigned university accounts, managing routine inquiries, issue resolution, and proactive communication
Coordinate and track deliverables with insurance carrier for programs, including student-facing communications and enrollment and waiver processes
Maintain organized account records including contact directories, plan documents, carrier contacts, and renewal timelines
Manage and maintain account workflows and task tracking within HUB internal systems, ensuring timelines are met and team visibility is maintained
Support the onboarding of new accounts
Design and maintain branded client-facing content and materials in alignment with HUB brand standards, leveraging AI and non-AI resources
Coordinate with carriers on claims issues, formulary questions, and eligibility discrepancies
Contribute to the development and documentation of account management processes, templates, and playbooks as the department scales
Participate in internal team meetings and support cross-functional coordination with relevant internal HUB departments
Represent HUB Campus Health Solutions at client events, on-campus visits, and industry conferences; occasional travel required (estimated less than 10%)

Benefits

Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401k matching program
Company paid Life and Short-Term Disability Plans
Supplemental Life and Long-Term Disability Options
Comprehensive Wellness Program
Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
Great work/life balance
Focus on creating a meaningful environment through employee engagement events.
The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
Growth potential - HUB is constantly growing and so can your career!
A rewarding career that helps local businesses in the community
Strong community support and involvement through HUB Gives