Client Specialist Key - Evergreen walk

KnitWell Group • South Windsor, CT

4d • Onsite

About The Position

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.

This role is driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers. The ideal candidate possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment. They are able to work cooperatively in a diverse work environment, are passionate about selling and seek organized and thoughtful ways to drive new traffic into the store. The Client Specialist possesses excellent written and verbal communication skills and a high level of integrity. They demonstrate strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her. The role requires someone who is professional, assertive, and friendly with the ability to make decisions independently. They must possess the technological aptitude to navigate POS/computer/iPad/handheld systems.

Requirements

• Available at least (20) hours per week.
• Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
• Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
• Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
• Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
• Excellent written and verbal communication skills.
• High level of integrity.
• Strong planning and organizational skills.
• Professional, assertive, and friendly demeanor.
• Ability to make decisions independently.
• Passion for selling.
• Ability to work cooperatively in a diverse work environment.
• Strong ambition and passion for achieving goals.
• Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
• Support all service enhancers to build strong relationships including active use of Concierge.
• Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
• Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
• Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
• Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
• Actively participate in community/store activities and events that promote the Talbots Brand.
• Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store.
• Professionally represent the brand image.

Benefits

• Comprehensive benefits packages accessible to both full time and eligible part time employees.
• 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
• Referral Incentive Program.
• Discounts on travel, shopping, concerts and more.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed