Client Specialist – Employee Health & Benefits

Marsh McLennan•Troy, MI

1d•Hybrid

About The Position

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH). As our Client Specialist (CS) on the Employee Health & Benefits team, you’ll provide support to assigned Client Managers working on annual enrollment and communication projects and client and carrier projects. You will also have team responsibilities and take on additional internal projects as assigned. This position is in our Troy, Michigan office.

Requirements

Three years or more of administrative experience
Two years or more experience in the employee benefit industry working with billing, claims, or other administration issues
Solid Microsoft Office skills
Excellent written and verbal communication skills
Strict adherence to the company’s rules regarding the Health Insurance Privacy and Accountability Act (HIPAA)
Flexibility to arrive early and stay late, as needed
Ability to operate a car and to pick up and deliver materials as needed
Strong and pleasant telephone and interpersonal skills, and the ability to deal professionally with clients, vendors, and co-workers on the phone and in person
Accuracy, attention to detail and ability to proof one's own work as well as the work of others; ability to work in a proactive manner to consistently deliver high-quality work
Excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and carry multiple projects through to completion
Ability to work under pressure with tight time constraints, as well as the ability to deal with frequent interruptions, unresolved situations, frequent change, delays or unexpected events
Ability to maintain a mature, problem-solving approach; general knowledge of “how to get things done”

Responsibilities

Provide support to assigned Client Managers working on annual enrollment and communication projects and client and carrier projects.
Have team responsibilities and take on additional internal projects as assigned.