Client Solutions Specialist - (Remote)

Legacy Tree Genealogists

1d•Remote

About The Position

Legacy Tree Genealogists is seeking a Client Solutions Specialist to help people discover their heritage. For almost 20 years, the company has been changing lives by answering deep questions about ancestry. Legacy Tree is growing and needs support to continue providing high-quality genealogy research. This role involves responding to warm leads, assisting potential clients with their research needs, and selling company services.

Requirements

Completely fluent in English
2 years sales experience, preferably in professional/consulting services
Experience working with clients in the UK/International and open to accommodating their time zone
Experience in telephone and video call sales (preferably not scripted)
Looking for a part-time job with a very flexible schedule
Motivated by closing sales and helping people
Experience with CRM and pipeline management
Excellent listening, negotiation, and presentation skills
Proven ability to meet KPIs such as sales goals
Adept at building trust and credibility
A quiet place to work with a computer, great internet, and without distractions (a quiet background for phone calls is a must)
Interest and preferably some knowledge in genealogy

Responsibilities

Assisting potential clients to find the best solution for their research needs
Responding to warm sales leads and selling company services over the phone, video, and email
Establishing and maintaining potential client relationships
Contributing to the sales team by meeting deadlines and achieving individual and team sales goals
Attending virtual company meetings and filling in for team members as needed
Responding to warm leads during scheduled hours, with flexibility for extra shifts
Checking voicemail and email every business day
Attending monthly department meetings and all-staff meetings