Client Solutions Specialist

Verst Careers • Hebron, KY

2d • Onsite

About The Position

The Client Solutions Specialist will be responsible for facilitating the resolution of system errors, identifying opportunities for Root Cause Analysis (RCA), and providing support for both internal and external users. This role involves problem-solving, troubleshooting guidance, documenting support issues, and communicating ticket status to leadership. The specialist will also manage support tickets with vendors, partners, customers, and retailers, collaborate with cross-functional teams for data analysis, and update/distribute reports. Additionally, participation in meetings, group tasks, company projects, and Continuous Improvements is expected, along with accountability for achieving strategic Service Level Agreements (SLA) and Key Performance Indicators (KPI). Marginal functions include responding to other assignments, willingness to travel, and the ability to work extended hours, weekends, and holidays on an on-call basis.

Requirements

• Minimum of one year experience in, or demonstration of ability to exceed expectations of role required
• Basic Microsoft Office and software applications knowledge required
• Accurate typing skills a must
• Ability to prioritize, organize and handle multiple tasks in a fast-paced office environment
• Capability to work with others; solicitate and render assistance when needed
• Able to work and communicate with employees at all levels of operations.
• Excellent interpersonal and communication skills, written and verbal
• Must be able to thoroughly and accurately follow specific instructions
• Ability to understand, follow and enforce company policies and procedures

Nice To Haves

• Experience working with fulfillment and warehouse systems preferred
• Prior experience in the logistics industry or working with logistics software preferred

Responsibilities

• Facilitate resolution of system errors and identify opportunities for Root Cause Analysis (RCA)
• Provide support for both internal and external users as well as problem-solving and troubleshooting guidance
• Document all support issues and communicate ticket status to leadership
• Submit and manage support tickets with vendors, partners, customers and retailers within their specified systems as needed
• Collaborate with cross-functional teams to collect and potentially analyze data
• Update and distribute reports
• Participate in meetings, group tasks, company projects, and Continuous Improvements
• Accountable for achieving strategic Service Level Agreements (SLA) and Key Performance Indicators (KPI)
• Respond to other assignments as needed within office environment
• Willingness to travel to company or customer facilities when needed
• Ability to work extended hours, weekends and holidays as needed due to customer requirements, mostly on an on-call basis

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed