Senior client solutions specialist

Distro • Denver, CO

2d • $460 - $463 • Onsite

About The Position

This role involves analyzing client configuration requests and designing customized solutions to meet their specific goals. The specialist will implement customized product systems, manage client inquiries via email and phone, and handle incoming calls in a queue to provide exceptional customer service. Responsibilities also include maintaining project documentation, advising clients on best practices for software utilization, conducting system training and troubleshooting, and collaborating with team members on software releases. The role also requires leading peer training sessions and acting as a subject matter expert.

Requirements

• At least 1 year and a half of experience in corporative client facing related positions
• Technical or bachelor degree in any administrative/HR field
• High level of English

Nice To Haves

• Experience in Clientspace is preferred

Responsibilities

• Analyze client configuration requests and design customized solutions to achieve their specific goals.
• Implement customized product systems to address the unique business requirements of each client.
• Provide timely and effective responses to client inquiries via email and phone, ensuring clear and efficient communication.
• Responsible for managing incoming calls in a phone queue and delivering exceptional customer service by addressing inquiries, resolving issues, and providing accurate information.
• Regularly maintain and update all project-related documents and tracking systems.
• Responsible for establishing and reviewing cases and tasks in Clientspace to ensure records are organized and up to date.
• Advise clients on best practices and offer guidance for optimal software utilization.
• Conduct comprehensive system training, testing, and troubleshooting to support clients effectively.
• Collaborate with team members on software releases and actively participate in ongoing training sessions.
• Lead peer training sessions and serve as a subject matter expert on software, fostering collaboration and knowledge sharing.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree