Client Solutions Receptionist

Litco Law • Calgary, AB

12d • Hybrid

About The Position

At Litco Law, we are known for our extraordinary and unsurpassed firm culture – and for the people behind that culture. We’ve been recognized as a Canadian Top Employer and as one of Canada’s Most Admired Corporate Cultures and know that this kind of success only happens when you have amazing people on your team who are passionate about their work, the company, and their clients. By joining Litco Law, you will be part of an incredible team of passionate, purpose-driven people who believe in excellence and focus on doing their best work every day. Our core values guide everything we do and are reflected in how we interact with our clients, team members, and community. Our clients are our number one priority at Litco Law, and we are always striving to find new ways to support their needs. The Client Solutions Receptionist team is responsible for making that first connection with potential clients and ensuring that every interaction with us is positive right from day one.

Requirements

• 0–2 years of experience in reception, administrative, hospitality, retail, customer service, or another client-facing role
• Hold a high school diploma (required)
• Demonstrate strong proficiency with MS Suite applications (Word, Excel, Outlook, Teams, and PowerPoint)
• Fluent in English with strong written and verbal communication, excellent interpersonal skills, and sound judgement
• Can maintain strict confidentiality and safeguard sensitive information
• Work efficiently under pressure, adapting to changes and interruptions while meeting deadlines
• Learn new systems quickly and apply them effectively
• Exceptional attention to detail and strong organizational skills, with a track record of responsiveness and meeting measurable outcomes
• Open to learning and receptive to constructive feedback
• Able to successfully pass a criminal and background record check

Nice To Haves

• Post-secondary education in a related field is considered an asset
• Experience with case management systems such as Lead Docket or Filevine is considered an asset

Responsibilities

• Answer all incoming calls promptly on a multi-line phone system so no call is missed
• Triage inquiries and direct current clients and external partners to the correct desk
• Field initial calls from potential clients, gathering basic demographic, injury, and incident details to route them appropriately
• Support Client Solutions Specialists with calendar bookings and information gathering
• Accurately log all incoming client calls in the firm's file management software, flagging issues or follow-ups for the team
• Support other departments and team members with client communications and administrative tasks as needed
• Help potential clients find a solution to their problem, even when it's not one the firm offers
• Deliver exceptional client service on every call to build trust and confidence in the firm

Benefits

• 100% company-funded benefits
• Dental
• Vision
• Employee assistance
• Health spending account
• In-house book club
• Unlimited paid vacation
• Hybrid model for working remotely and in-office

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED