Client Solutions Manager

Acosta • Austin, TX

5d

About The Position

People changing the way brands connect with consumers — one experience at a time. Delivering experiences rooted in emotion and inspiring people to become the voice of a brand has made Mosaic one of North America's fastest-growing sales and marketing agencies. We are a destination to tell stories and pave new paths to connect brands with consumers through experiential, retail, and digital interactions.

Requirements

• 5+ years of account management, client service, or program management experience in an agency, retail, field marketing, or outsourced sales environment.
• Success managing multiple concurrent programs or clients with competing priorities.
• P&L or program budget ownership, with a track record of delivering goals profitably.
• People management experience, including field leadership or multi-market field teams.
• Experience collaborating across sister agencies, partner agencies, and external vendors, and building processes or playbooks that others can execute.
• Strong client communication skills with excellent verbal, written, and presentation abilities.
• Superior organizational skills and follow-through; comfortable with ambiguity in fast-moving environments.
• Proficiency in Excel/Sheets, Word/Docs, and PowerPoint/Slides.

Nice To Haves

• Success growing client engagements (upsells, renewals, expansions, or pilot-to-ongoing conversions) strongly preferred.
• Bachelor's degree in Business, Marketing, Communications, or equivalent experience preferred.

Responsibilities

• Serve as the senior day-to-day client lead across multiple concurrent programs, building trusted relationships from kickoff through renewal.
• Run regular client meetings covering program status, new initiatives, and problem solving.
• Translate client priorities into actionable field execution plans and hold the program accountable for delivery.
• Act as first escalation point for program issues, driving solutions and keeping the Director engaged on anything affecting the client experience.
• Develop and present the growth case for converting temporary, seasonal, and pilot programs into ongoing continuity programs.
• Identify and sell incremental growth within assigned programs (added headcount, markets, channels, services, or initiatives) and grow small programs into larger engagements.
• Deliver the results, executive reporting, and ROI narratives that drive renewal and expansion decisions.
• Support the Director on renewal strategy, SOW development, and commercial terms.
• Oversee execution across all portfolio programs, directly or through field leadership, against client expectations and contractual commitments.
• Build and maintain reusable playbooks, SOPs, and process frameworks for rapid program spin-up and wind-down, driving speed and consistency across programs and account teams.
• Manage program logistics, vendors, and internal shared services to keep delivery on scope and on schedule.
• Collaborate across the Acosta Group agency network and with external vendors and partner agencies to deliver integrated client solutions.
• Manage field leaders (Regional Managers, Field Operations Managers), including hiring, development, performance management, and succession planning.
• Lead field labor and staffing strategy across the portfolio to optimize coverage and revenue opportunity.
• Design flexible staffing models (dedicated, shared, and flex) matched to each program's scale, seasonality, and maturity.
• Develop and manage field performance tools (scorecards, dashboards, KPIs) that drive results and compliance.
• Own the day-to-day operational and financial performance of each portfolio program, delivering program goals profitably.
• Build, track, and manage program budgets; review client invoicing; manage labor investment against revenue.
• Identify and recommend margin improvement opportunities across the portfolio.
• Track program KPIs and produce weekly and monthly client reporting that tells the story behind the numbers.
• Develop executive summaries and insights reports for client and internal leadership.
• Partner with shared services to build standard reporting frameworks (KPI structures, templates, and dashboards) that accelerate new program launches.
• Consult on new business presentations, pricing, and program design for small- to mid-size opportunities (typically $2MM and under).
• Contribute portfolio learnings, staffing models, and playbook frameworks to new business pursuits.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level