Client Solutions Manager, Enterprise (Bilingual - Italian/French) - 6 Month FTC

We are seeking Enterprise Client Solutions Managers with a strong digital background to join our team. In this role, you will be responsible for implementing and managing new client relationships, ensuring adoption and engagement with our platform. Your main focus will be building strong working relationships with clients, driving renewals and upsells, and collaborating with cross-functional teams to meet client needs. The ideal candidate will have excellent interpersonal and project management skills, as well as a passion for making clients successful.

• Establish consultative and positive relationships with clients
• Ensure client expectations are exceeded consistently
• Drive upsell opportunities into Yext's existing client base
• Transition new clients into the company seamlessly and build consistent process across all clients
• Develop best practices and process strategies
• Understand client business goals and anticipate future needs to deliver efficient solutions
• Drive planning sessions to ensure client is able to fully maximize Yext to meet their performance and operational efficiency goals
• Conduct quarterly business reviews and check-in points with key clients
• Elicit client feedback to act as an internal advocate for our clients
• Communicate regularly with the customer to evaluate satisfaction

• BA/BS degree or similar college level education
• 2+ years of experience in Digital/Technology Account Management
• Outstanding client service and relationship skills
• Strong analytical and problem-solving skills
• Experience in data analysis and Excel work
• Leadership in developing best-in-class client presentations/QBR leadership
• Ability to thrive in a fast-paced environment with tight deadlines
• Die-hard drive to make clients successful

• BA/BS degree or similar college level education
• 2+ years of experience in Digital/Technology Account Management
• Outstanding client service and relationship skills
• Strong analytical and problem-solving skills
• Experience in data analysis and Excel work
• Leadership in developing best-in-class client presentations/QBR leadership
• Ability to thrive in a fast-paced environment with tight deadlines
• Die hard drive to make clients successful
• Blend of consulting, search, technological and/or display experience
• Experienced in on-boarding clients; implementation and integration experience
• Inclusive and diverse culture
• Equal employment opportunity for all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders, ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law
• Reasonable accommodations for people with disabilities as required by law.