Client Solutions Manager - Commercial Energy

Gallagher•Calgary, AB

About The Position

As Client Solutions Manager, you will be working directly with our Commercial Oil & Gas sector clients in delivering the world-class customer service Gallagher is so well known for. This means you will be managing an existing portfolio of Energy clients – driving the renewal cycle, handling day-to-day policy changes, interfacing with insurers and marketing policies as required.

Requirements

Secondary School Diploma required, College or University Degree preferred.
3+ years of Commercial Insurance Brokering experience required.
Active and in good standing Insurance Broker’s License.

Nice To Haves

Experience within a specific insurance vertical (i.e. construction, manufacturing, professional lines etc.) strongly preferred.
CAIB, CIP, CRM or other relevant certifications/designations highly valued.
Knowledge of EPIC considered an asset.

Responsibilities

Supporting a designated portfolio of Energy accounts, playing the lead role in business retention and continually building upon customer relationships.
Review accounts at renewal, taking the necessary steps in placing coverage required by the client, re-marketing when required, adhering to binding authority set out by carriers.
Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client.
Identify upselling and cross-selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client.
Consistently acting to upgrade insurance market knowledge, keeping abreast of new products and policy changes.
Work with Account Executives on cross-selling opportunities and accessing resources within Gallagher.