Client Solutions Coordinator

Preferred Credit, Inc. • Las Vegas, NV

5d • $24 - $27 • Onsite

About The Position

PCI is seeking a detail-oriented, customer-focused Client Solutions Coordinator who is passionate about delivering exceptional service. In this role, you'll resolve escalated issues, support daily client service operations, assist team members, and help ensure efficient workflows. This is an exciting opportunity to expand your leadership and problem-solving skills while contributing to the success of both our clients and internal teams.

Requirements

• Must be in Southern NV and have reasonable commute to Las Vegas, NV due to in-office requirements.
• High School diploma, GED, or a minimum of 4 years equivalent experience.
• Proven experience in a lead type of role.
• Previous experience with escalated levels of responsibility in prior position.
• Strong communication skills with a high level of client support.

Nice To Haves

• Minimum of 1-year relevant working experience.
• Previous experience in a call center environment.
• Previous Customer Service experience.

Responsibilities

• Troubleshoots and resolves escalated application and contracting issues and questions.
• Assists employees with department processes, procedures, and technical needs.
• Provides overall daily support and presence for department team members.
• Monitors outbound queues while adjusting and delegating queues as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability insurance
• Long-term disability insurance
• Voluntary benefits
• Annual Discretionary Bonus
• Earned Safe & Sick Time (ESST)
• Paid Maternity Leave
• Paid Paternity Leave
• Paid Time Off (PTO)
• 8 Paid Holidays
• Donation Matching
• Paid Volunteer Time
• 401(k) Match – 100% of your deferrals up to 5%
• Tuition Reimbursement
• Student Loan Match Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED