Client Solutions Architect-Payments-Executive Director

JPMorgan Chase & Co. • Philadelphia, PA

2d

About The Position

Leverage your deep technical knowledge and healthcare payments expertise to reshape how payer and provider clients experience our end-to-end payment solutions. As a Client Solutions Architect Director in J.P. Morgan Healthcare Payments, you are a technical expert for a set of products. You are well-versed in the sales cycle and in designing solutions to address clients’ complex problems. As a leader on your team with advanced technical capabilities, you leverage your skills to innovate on how products are solutioned, designed, enhanced, and modified, and create new ways for teams to successfully consult with clients to continuously improve their experience with the firm’s products. You serve as the senior technical authority across the full spectrum of healthcare payment rails — spanning pay-in and pay-out solutions, payer-to-provider transactions, patient payment flows, and the remittance and reconciliation ecosystems that sit between them. Your domain fluency extends to clients' most complex operational, regulatory, and technical challenges — from claims payment modernization to real-time payment adoption across provider networks.

Requirements

• 8+ years of experience or equivalent expertise working within a broad set of products to solve client use cases.
• Proven experience leading and developing high-performing technical client-facing teams in a complex, matrixed organization across payer and provider segments
• Demonstrated experience in structuring and handling complex business solutions or technology problems to meet client needs while advising teams on strategies and best practices
• Experience in supporting a Sales team while pitching and delivering complex technical products, projects, or applications
• Deep knowledge of healthcare payment rails including ACH, RTP, FedNow, virtual card, and check, with the ability to map rail selection to payer disbursement strategy and provider preference profiles
• Demonstrated fluency in healthcare payment standards including EDI 835/837, ERA/EOB, HIPAA transaction sets, and NACHA operating rules, with the ability to translate regulatory requirements into scalable solution designs

Nice To Haves

• Experience with payer and provider payment models, including premium payments and billing, claims payments, and shared savings disbursement architectures
• Familiarity with healthcare IT systems, including common EHR and Rev Cycle platforms
• Familiarity with patient payment trends including payment plan platforms, price transparency tools, and healthcare consumer financing
• Working knowledge of AI and automation applications in healthcare payment solutioning, including intelligent document processing, remittance automation, and predictive payment routing

Responsibilities

• Advises Client Solutions Architect teams on the strategies and best practices for configuring and modifying the firm's existing products and solutions, often in partnership with Technology, to fit complex client use cases.
• Coordinates with clients and our Development and Delivery teams, drawing on technical knowledge, experience, and client feedback to lead product design and define the development requirements for enhancements.
• Engages Sales in solutioning and mandating deal stages on high-level pricing, pipeline planning, and account planning.
• Leads solution design across the full healthcare payment lifecycle — including merchant, ACH, virtual card, check, EFT , and RTP rails — with deep understanding of how each rail maps to payer and provider industry payment strategies.
• Designs pay-in and pay-out solutions spanning claims payment, patient collections, premium billing, and provider reimbursement, with command of ERA/EOB, EDI 835/837, and HIPAA-compliant invoice or remittance delivery.
• Partners with Product Management to translate healthcare market trends — including value-based care payment models, price transparency mandates, and real-time payment adoption — into actionable product roadmap inputs.

Benefits

• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed