Client Solutions Architect Manager - Payments - Vice President

JPMorgan Chase & Co. • Chicago, IL

1d

About The Position

Harness your technical expertise to shape innovative client solutions and bridge
product capabilities with real-world challenges. Collaborate closely with
diverse teams, be the catalyst for transformative client experiences, and
redefine solution-oriented success.

As a Client Solutions Architect Manager in J.P. Morgan Payments, you are an
integral part of a team that innovates and supports the sales process for the
technical adoption of comprehensive product solutions for clients with complex
challenges. Leveraging your technical expertise in specific products and
industries, you develop viable solutions that add value to clients, track how
clients are using our products, and ensure results are realized.

Requirements

• Proven expertise of working across a related broad set of products
• Demonstrated ability to apply a deep technical understanding to solution configurations in a specific domain
• Experience supporting Sales in pricing, pipeline planning, and account planning
• Experience working with clients in a technology field and interfacing with engineers
• Strong client management and executive-level communications skills
• Experience in payments, technology, e-commerce and financial services. Treasury Services/Payments or Merchant Services experience
• Deep understanding of payment systems, operational and product delivery and transaction processing
• Proven client-interface and teaming skills with an ability to observe and identify client problems and ideate solutions
• Excellent presentation and communications skills, with the ability to present to clients and decision makers
• Work related domestic travel is required

Nice To Haves

• Knowledge of product development processes, project management processes and understanding of product development lifecycle strongly preferred
• Experience with, and technical knowledge of digital channels products; including, API, voice and mobile channels
• Working knowledge of traditional and/or emerging methods of payment (e.g., low value global clearing, high value global clearing, real time payments, digital wallets and card)
• Strategic thinker that combines strong analytical skills and creative problem solving
• Client advocate that seeks to understand client needs and ways to improve client experience

Responsibilities

• Leads the configuration and modification of the firm’s products and solutions, often in partnership with Technology, to fit complex client use cases
• Supports Sales in solutioning and mandating deal stages for pricing, pipeline planning, and account planning
• Engages with technical members of client teams to deliver presentations and technical demonstrations on product capabilities and solutions
• Identifies and defines development requirements for product design enhancements based on client feedback
• Partners with Product Management to ensure change management activities are successful and ready to launch tasks are completed
• Works closely with Service, Sales, Implementation and other internal teams to provide updates, training and general communication
• Documents new or existing processes and executes projects to drive efficiency
• Participates in complex client implementations, injects urgency and leads parties to project completion

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
• Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed