Client Solutions Account Manager

Setpoint Systems Corporation • Littleton, CO

2d • Hybrid

About The Position

Setpoint Systems Corporation is an award-winning building automation and systems integration firm serving the Rocky Mountain Region since 1983. We have designed, installed, and serviced more than 4,000 integrated building control systems for over 1,600 commercial, industrial, and institutional clients. Our customers rely on us for practical control solutions, responsive service, and long-term partnership. Our account teams are backed by experienced engineering, operations, service, and field teams that help turn customer needs into successful outcomes. We are looking for a Service Account Manager who can own relationships with existing Setpoint customers and targeted building owners. This role is focused on protecting and expanding our service base through service agreements, controls support, retrofits, upgrades, and lifecycle solutions that improve building performance. This is a customer-facing, relationship-driven sales role for someone who understands that the best opportunities come from trusted partnerships, proactive account planning, and a clear view of what each building needs next.

Requirements

• B2B account management or outside sales experience, ideally in building automation, HVAC, service contracts, facility services, energy services, mechanical/electrical systems, or technical retrofit sales.
• Experience selling service agreements, maintenance programs, controls upgrades, retrofits, tenant improvements, or lifecycle replacement work is strongly preferred.
• Ability to understand commercial building systems, BAS controls, customer pain points, budgets, and decision cycles.
• Strong relationship-building, communication, negotiation, follow-up, and customer relationship management skills.
• Ability to travel to customer sites for account reviews, site walks, renewal meetings, and owner/project development.
• Bachelor's degree is helpful, but relevant experience and a strong track record matter more.

Nice To Haves

• You protect long-term customer relationships and know how to create value after the initial project is complete.
• You can translate service issues, aging equipment, controls obsolescence, comfort complaints, and energy opportunities into clear recommendations.
• You are organized, responsive, and disciplined with renewals, open quotes, customer commitments, and account planning.
• You are comfortable calling on facility managers, property managers, building owners, and executive stakeholders.
• You collaborate across service, project, engineering, and field teams while keeping ownership of the customer outcome.

Responsibilities

• Own and grow Setpoint's existing service customer relationships and building owner accounts.
• Develop, renew, and expand service agreements, including maintenance contracts, controls support, and lifecycle service offerings.
• Identify retrofit, upgrade, replacement, and small-project opportunities from service history, site conditions, customer goals, and equipment lifecycle needs.
• Conduct account reviews, site walks, budget planning conversations, and owner meetings that convert operational issues into actionable scopes.
• Partner with service, engineering, estimating, operations, and field teams to build practical proposals and executable solutions.
• Maintain a clean pipeline, accurate forecasts, consistent CRM activity, and proactive follow-up through the sales process.

Benefits

• Ongoing training in building automation, controls solutions, service offerings, and Setpoint processes/procedures.
• Team-oriented culture focused on practical solutions, customer satisfaction, and accountable execution.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level