Client Solution Advisor - Treasury Management Commercial Card Services

PNC • Home Location-ID (IDH68), NV

18d • $52,500 - $87,500 • Remote

About The Position

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Client Solution Advisor within PNC's Treasury Management Commercial Card Services organization, you will be based anywhere within PNC's West region. Within PNC's Commercial Card Services department in Treasury Management, you will enjoy a high-level of customer contact with a dedicated portfolio of commercial card clients via email and phone filled with both routine and unexpected challenges in a remote environment. No two days will be alike, though there will be predictable rhythms to your weeks and months. Thoroughness is critical as clients count on you to maintain complete and accurate records, review their requests, provide documentation or technical support. Your responsiveness and relationship skills will also be important, as you work with internal PNC service partners to ensure accurate and timely hand-offs. This remote position calls for the ability to solve complex and sometimes sensitive issues. Primary contact with your dedicated portfolio of commercial card clients is through email and phone support.

Requirements

• Client service and banking experience preferred (minimum 2+ years).
• Strong customer service skills (minimum 3+ years)
• Website navigational skills.
• Strong technology problem solving skills
• Excellent communication (oral and written), listening, problem solving, diagnostic, and organizational skills.
• Proficient with Microsoft Excel.
• Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

• Business Decisions
• Client Counseling
• Client Relationship Building
• Competitive Advantages
• Customer Experience (CX)
• Personal Initiative
• Relationship Management
• Results-Oriented

Responsibilities

• Implements complex new products and services for clients.
• Analyzes requirements and gathers deliverables to complete the implementation and provide ongoing relationship management.
• May maintain client-specific procedures.
• Provides sales or consultative support to prospects or clients in select deals.
• Leverages knowledge of industry and PNC products/solutions to identify outside sales opportunities.
• Consults with clients and service partners to gather and utilize data to establish or update client specific information for products/services.
• Acts a project manager and coordinates the implementation work done by others.
• Analyzes, assesses and documents client requirements.
• May identify customization needs, and work with service partners to decision/implement.
• Manages multiple complex implementations simultaneously, facilitates/coordinates internal and external stakeholder meetings, creates and maintains project documentation, and creates/delivers reporting on progress.
• Serves as an escalation point and independently resolves challenges regarding implementation and production support issues raised by staff or client.
• Identifies and drives development of necessary solutions.
• Ensures positive ongoing client experiences.
• Serves as team subject matter expert.
• Coaches staff, Sales, and/or client when needed.
• Leads team communications and meetings, performs workflow coordination, and participates in special projects and initiatives.
• May develop and maintain training materials and provide training to service partners and clients.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level; and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level