Client Site Liaison Trainer

ARUP Laboratories•Salt Lake City, UT

5d•Onsite

About The Position

ARUP Laboratories is seeking a Client Site Liaison Trainer to organize and monitor training for new and existing employees within the Client Site Liaison department. This role involves creating training curriculum, content, and materials, as well as overseeing the training process. The trainer will prepare training schedules, arrange subject matter experts, and monitor annual competency testing, CEUs, and mandatory training. This position also plays a part in implementing new programs and processes, with a continuous focus on improving training to ensure the highest level of client and patient care. ARUP Laboratories, based in Salt Lake City, Utah, is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah. They foster a work environment of diversity, professional growth, and continuous development, committed to the vital service they provide to over a million patients monthly. ARUP values excellence, advances in medicine, and the role of laboratory services in patient care, emphasizing that there is a patient behind every specimen. They are looking for individuals who align with their culture of accountability, integrity, service, and excellence.

Requirements

Ability to train Liaisons in specimen processing, packaging specimens in accordance with DOT/IATA regulations, ARUP Test Directory, and in becoming a liaison between the client site and ARUP.
Ability to present curriculum on Client Services, ARUP Connect, Referral Testing, Exception Handling, and Quality and Compliance.
Ability to create and review MasterControl documents.
Ability to create and maintain accurate Salesforce records.
Ability to manage the internal Sharepoint website for the department.
Ability to schedule and host monthly training one-on-ones with all Liaisons.
Ability to organize orientation for new employees and establish an effective learning environment.
Ability to mentor new employees through effective communication, proper instruction, and teaching principles.
Ability to monitor employees for the first 6 weeks of employment.
Ability to retrain employees as needed and/or required and maintain the appropriate documentation.
Ability to assist management with team projects of medium complexity and size.
Ability to develop beta testing protocols, training documents, and organize participant feedback.
Ability to act as a resource to troubleshoot issues or concerns, and answer Liaisons questions related to process, policy, and procedure.
Ability to receive and handle problems, troubleshoot issues and recommend corrective action as appropriate.
Ability to maintain effective communication with Liaisons in the field and notify supervisor of issues.
Ability to collaborate with other internal departments throughout the organization.
Ability to ensure exceptional and professional communication in interactions with all clients of ARUP.
Ability to participate and frequently present content for weekly departmental staff meetings.
Ability to assist Supervisor with Quality Assurance monitoring and documentation.
Ability to develop and maintain knowledge of procedures pertaining to specimen processing.
Competency in both inpatient and outpatient support services related skills, tasks, responsibilities, workflows, and processes.
Competency in specimen processing and functions as a processor when needed.
Ability to travel periodically to client locations for training and coverage.
Ability to coordinate travel arrangements, track and submit expense reports according to ARUP policy.
Ability to act as a liaison between ARUP management and client site management to problem solve, create process documents, and create standardized workflows when at the client site.
Ability to prepare summaries of each client site/Liaison visit and report pertinent information.
Excellent attention to detail.
Essential critical thinking skills in areas of responsibility.
Initiative to assist where needed.
Personal tact, integrity and judgement when dealing with employees within the department.
Ability to pull and organize data and reports for projects as requested by management and account executives.
Works effectively in Microsoft Word, Excel, and Powerpoint to create documents, spreadsheets, and presentations.
Stooping: Bending body downward and forward by bending spine at the waist.
Reaching: Extending hand(s) and arm(s) in any direction.
Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.
Communicate: Frequently communicate with others.
Sedentary Work: Exerting up to 25 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
Organization skills: Ability to effectively manage concurrent demands, multi task, be detail oriented, and highly structured.

Nice To Haves

Experience with DOT/IATA regulations for specimen processing and packaging.

Responsibilities

Works with department supervisor to provide ARUP new hire orientation and job specific training to all new and existing employees.
Trains Liaisons in specimen processing, packaging specimens in accordance with DOT/IATA regulations, ARUP Test Directory, and in becoming a liaison between the client site and ARUP.
Presents curriculum on Client Services, ARUP Connect, Referral Testing, Exception Handling, and Quality and Compliance in the absence of subject matter experts.
Ensures all necessary training documentation is complete for new and existing employees.
Develops new and ongoing trainings.
Assists in creating and reviewing MasterControl documents.
Creates and maintains accurate Salesforce records.
Manages the internal Sharepoint website for the department.
Schedules and hosts monthly training one-on-ones with all Liaisons for process review, implementation of new processes, and trends associated with client specific Exception reduction.
Organizes orientation for new employees and establishes an effective learning environment.
Provides tours of ARUP for new employees.
Mentors new employees through effective communication, proper instruction, and teaching principles while introducing them to ARUP during week long, job specific training.
Monitors employees for the first 6 weeks of employment.
Retrains employees as needed and/or required and maintains the appropriate documentation.
Assists management with team projects of medium complexity and size.
Develops beta testing protocols, training documents, and organizes participant feedback.
Acts as a resource to troubleshoot issues or concerns, and answers Liaisons questions related to process, policy, and procedure.
Receives and handles problems, troubleshoots issues and recommends corrective action as appropriate.
Maintains effective communication with Liaisons in the field and notifies supervisor of issues.
Collaborates with other internal departments throughout the organization.
Ensures exceptional and professional communication in interactions with all clients of ARUP.
Participates and frequently presents content for weekly departmental staff meetings.
Assists Supervisor with Quality Assurance monitoring and documentation.
Develops and maintains knowledge of procedures pertaining to specimen processing.
Be competent in both inpatient and outpatient support services related skills, tasks, responsibilities, workflows, and processes.
Maintains competency in specimen processing and functions as a processor when needed.
Travels periodically to client locations for training and coverage.
Coordinates travel arrangements, tracks and submits expense reports according to ARUP policy.
Acts as a liaison between ARUP management and client site management to problem solve, create process documents, and create standardized workflows when at the client site.
Prepares summaries of each client site/Liaison visit and reports pertinent information.
Ensures excellent attention to detail, develops essential critical thinking skills in areas of responsibility and demonstrates initiative to assist where needed.
Uses a good measure of personal tact, integrity and judgement when dealing with employees within the department.
Pulls and organizes data and reports for projects as requested by management and account executives.
Works effectively in Microsoft Word, Excel, and Powerpoint to create documents, spreadsheets, and presentations.
Performs other duties as assigned.