Client Services Tech 1

Pace® Analytical Services•Phoenix, AZ

13d•Onsite

About The Position

Client Services Technician (Sample Receiving/Kit Building) at Pace®, an environmental testing laboratory. The role involves receiving client samples, assembling sample kits, managing shipments, and maintaining a clean work area. Pace® is committed to making the world a safer, healthier place through innovative practices and accurate quality data. This position offers training and the opportunity to build a career in laboratory sciences.

Requirements

High school diploma or equivalent
Valid driver's license and clean driving record
Excellent customer service skills
Ability to perform work in a lab or office/warehouse setting, remain standing for long periods, work around strong odors, and wear required PPE (lab coat, safety glasses, gloves — all provided by Pace®)
Must be comfortable operating a company vehicle equipped with GPS/telematics tracking and inward- and outward-facing safety cameras (no audio recording).

Nice To Haves

Previous customer service, shipping, or warehouse experience
Experience in a laboratory or environmental testing setting

Responsibilities

Assemble client sample kits according to guidelines and instructions.
Create shipping labels using our shipping software and manage outbound packages to ensure on-time delivery.
Maintain and stock supplies to meet client sample kit demands.
Keep work area clean and organized.
Assist with cleaning and maintaining the office.
Drive to client offices and job sites to pick up samples and drop off supplies.
Unload and receive client samples while maintaining appropriate documentation.
Unpack and repack coolers for shipment to other labs.