Client Services Team - Rockville
About The Position
The Client Services Team member will be responsible for greeting and engaging clients in a positive and friendly manner, providing the highest level of client/customer service and hospitality. This role involves sharing pricing and class information, delivering Megaformer machine demos, and completing studio tours for new clients. The team member will work alongside instructors to ensure a seamless client check-in and class experience, manage the Mariana Tek system, and assist management with daily studio operations. Responsibilities also include responding promptly to studio emails, understanding SLT product knowledge and policies, performing basic Megaformer machine maintenance, and actively maintaining studio cleanliness and organization. Additionally, the role involves assisting with retail inventory, completing opening/closing checklists, and performing other studio duties as needed.
Requirements
- Superior customer service skills
- Excellent interpersonal skills and a service-oriented outlook
- Highly organized
- Ability to work independently as well as on a team
- Strong ability to communicate clearly with team members, clients and senior management
- Able to move and/or lift heavy items, up to 50 lbs.
Nice To Haves
- Mariana Tek software experience
- Leadership experience
Responsibilities
- Greet and engage clients in a positive and friendly manner
- Provide the highest level of client/customer service and hospitality to all clients/prospective clients
- Share pricing and class information with prospective clients
- Deliver Megaformer machine demos to new clients
- Complete studio tours with new clients
- Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience
- Ensure complete knowledge of Mariana Tek system
- Assist Management with day-to-day operations of the studio
- Ensure prompt response to studio emails; notify Studio Manager if needed
- Understand SLT product knowledge, policies and procedures for retail operations
- Complete basic Megaformer machine maintenance
- Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience
- Assist in retail inventory at the end of the month
- Complete opening and/or closing checklists
- Perform other studio duties as needed
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
