Client Services Team Coordinator
Seyfarth Shaw LLP•Boston, MA
•Hybrid
About The Position
The Client Services Coordinator will serve as the operational and strategic liaison in a fast-paced, high volume transactional practice group within the firm. This client facing role supports two Relationship Partners in managing a complex, multi-workstream client relationship, ensuring efficient delivery of legal services and proactive communication. The position requires regular interaction with client stakeholders and coordination across numerous workstreams led by individual partners.
Requirements
- Bachelor’s degree in Business, Legal Operations, or related field.
- Minimum 2 years of experience in client relationship management, legal operations, or project management within a law firm or professional services environment.
- Strong interpersonal and communication skills (verbal and written)
- Ability to promptly respond to client requests
- Ability to manage multiple priorities and stakeholders in a fast-paced environment
- Advanced proficiency in MS Office; experience with SharePoint and project management tools preferred
- Financial acumen with ability to analyze budgets and prepare reports
- Strong organizational and facilitation skills; ability to lead meetings and drive consensus
- Problem-solving mindset with ability to adapt to changing client needs
Nice To Haves
- Project Management certificate a plus
Responsibilities
- Work closely with the two Relationship Partners
- Respond to clients quickly and diligently
- Efficiently process conflict check requests on a daily basis
- Help with deal flow preparation, such as, e.g. ensuring all documents and internal tracking charts are up-to-date
- Serve as a key point of contact for the client leads, communicating with clients as necessary and under the direction of the Relationship Partners
- Draft documents such as agendas and reports to keep the team organized and forward moving
- Keeping systems up-to-date and organized including saving materials to internal platforms
- Assist with billing and other reports
- Coordinate with specialists for staging and address timing for calls
- Monitor overall budgets on a per project basis
- Ensure timely billing
- Prepare relationship reports and status updates for internal stakeholders
- Ensure compliance with firm systems for data integrity (workstream alignment, codes, etc.)
Benefits
- competitive salary and benefits at all levels
- paid time off
- medical/dental/vision insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
